Order Entry Clerk

Automation Products Group Inc; Logan (UT); On-site; USD 38,000 - 46,000; Full time

Job summary

Automation Products Group Inc. is seeking an order entry clerk to handle administrative tasks related to customer information and orders, communicating by phone or email, and processing orders.

The role involves entering and researching the status of orders, coordinating with manufacturing to quote and ensure delivery times, and collaborating with accounting and shipping to resolve customer inquiries. A high school diploma and 3–5 years in customer service or order entry are preferred.

Qualifications

• High school education or equivalent is generally required.
• 3–5 years of experience in customer service or order entry.
• Preferably in a manufacturing or similar environment.

Responsibilities

• Enter and research the status of orders, repairs, returns, credits, and exchanges.
• Receive and manage customer service requests.
• Enter and maintain customer information in CRM.
• Maintain order track spreadsheets and distributor information.
• Coordinate with manufacturing, accounting, shipping, sales, and engineering to ensure delivery times and accurate documentation.

Skills

Customer service

Order entry

Communication

CRM

Education

High school diploma or equivalent

Tools

CRM

Excel

Job description

Description

The order entry clerk will perform administrative tasks related to customer information and orders. They communicate with customers over the phone or via email, processing orders. Some of the duties and responsibilities are:

• Entering and researching the status of orders, repairs, returns, credits, and exchanges. Order entry may include price verification, contract review, etc.
• Receives and manages customer service requests
• Enters and maintains all customer information in CRM
• Maintains order track spreadsheets, order forms, rep lists & distributor information
• Handles and tracks customer complaints
• Generates daily reports: booking, orders & RMA’s
• Tracks customer service activities via monthly reports, use of CRM, order tracking, etc.
• Coordinates with manufacturing to quote and ensure realistic delivery times
• Coordinates with Accounting on all customer credit requests
• Coordinates with outside sales regarding customer service matters
• Coordinates with shipping for custom documents and specification needs
• Interacts with engineering for the creation of part numbers

Requirements

Generally requires a high school education or equivalent, 3-5 years' experience in a customer service or order entry role. Preferably in a manufacturing or similar environment.