- Interpret customer requirements through various forms
- Create detailed manufacturing drawings using templates, AutoCAD-based systems, engineering guidelines, and sketches
- Modify existing product designs to meet customer needs and SDI standards
- Interpret hardware templates and prepare detailed manufacturing drawings
- Create layouts, details, and material kits for release to manufacturing
- Determine custom product components required for shop drawings
- Develop detailed drawings and anticipate installation issues
- Assist with creating, collecting, and updating hardware templates
- Provide technical and problem-solving support to Customer Service, Manufacturing, and customers
- Resolve external customer issues promptly and thoroughly
- Resolve template and drawing issues or discrepancies with internal and external customers
- Make product recommendations based on customer needs and preferences
- Process customer orders accurately, including basic stock and highly customized orders
- Take and process specialty orders
- Use the document management system
- Maintain appropriate metrics and KPIs
- Identify process-improvement opportunities that improve the internal and external customer experience
- Promote a safe and harmonious working environment and follow the ASSA ABLOY Code of Conduct and Health & Safety Policy
Requirements
- Diploma in Mechanical or Architectural Technology preferred
- Degree in Engineering Technology preferred; or 5 to 7 years’ experience in a similar role or industry
- Five (5+) years of drafting/detailing experience in a manufacturing environment
- Previous experience with standard drafting practices
- Experience with AutoCAD, SolidWorks, and Inventor
- Strong math skills with proficiency in Algebra, Trigonometry and Geometry
- Previous experience with templates and drawings as a designer or drafter within the architectural hardware industry and/or building products strongly preferred
- Ability to read blueprints
- Experience or exposure in order processing preferred
- Understanding of metal forming equipment limitations and UL specifications desirable
- Proficient verbal and written communication skills
- Detail oriented with strong organizational and follow-up skills
- Ability to interact with others, foster and maintain relationships
- Ability to work collaboratively as a dynamic team player
- Excellent customer service skills
- Proven ability to manage multiple priorities or projects simultaneously while maintaining attention to detail and meeting tight deadlines
- Strong time management skills in a fast-paced environment
Core Competencies
Proficient in creating detailed manufacturing drawings using AutoCAD, SolidWorks, and Inventor, with a strong understanding of drafting practices and the ability to interpret customer requirements. Demonstrates excellent problem-solving skills and customer service orientation while managing multiple projects in a fast-paced environment.
Highest-signal resume keywords
- AutoCAD Proficiency
- SolidWorks Experience
- Inventor Experience
- Drafting/Detailing Experience
- Customer Service Skills
ATS Optimization Keywords
Hard Skills
- Manufacturing Drawings
- Blueprint Reading
- Mathematics Proficiency
- Templates and Drawings
- Order Processing
Soft Skills
- Detail Oriented
- Organizational Skills
- Team Collaboration
- Communication Skills
- Time Management
Certifications & Qualifications
- Diploma in Mechanical Technology
- Degree in Engineering Technology
Industry Keywords
- Architectural Hardware
- Building Products
- Metal Forming Equipment
- UL Specifications
- Health & Safety Policy
Tools & Technologies
- Document Management System