Order Desk Operator (2nd shift) - Seattle, WA

Xerox; Seattle (WA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Growth opportunities

Medical/dental/vision insurance

Wellness credits

Health Savings Account contribution

401k matching

Paid time off & holidays

Job summary

Xerox is seeking a hands-on role in Seattle to support Airplane Parts Validation for end-user customers within our Delivery Operations team. You will process drawing requests, validate permissions, and coordinate issue resolution to ensure timely delivery and high customer satisfaction.

The role emphasizes strong communication, reliable attendance, and the ability to handle multiple tasks in a fast-paced environment while maintaining service levels for our Boeing customer.

Qualifications

• Experience in customer-facing role.
• Good computer skills and familiarity with common software tools.
• Ability to multitask and work under pressure to meet deadlines.
• Strong communication skills, both written and verbal.
• Adherence to assigned work schedule and attendance guidelines.

Responsibilities

• Process drawing requests for end users and validate permissions.
• Coordinate resolution of image issues via helpdesk systems.
• Locate requested drawings and distribute to requestors.

Skills

Customer-facing experience

Computer skills

multitasking under pressure

Communication skills

Attendance and schedule adherence

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview

• Responsible for processing engineering drawing requests for Airplane Parts Validation support for end-user customers for a large aerospace company.
• Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets
• Works as part of the service delivery team (Delivery Operations) that is dedicated to supporting our customer, the Boeing Company

The candidate will focus on the following

• Delivering service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
• Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
• Contributing to service transformation and business growth (KPI: Further profitable service revenue)

General

• Acquires skills to build knowledge from foundational to complex
• Work builds from routine to complex which may require problem-solving skills
• Direct interface to local customer contact

Primary Responsibilities

• Responsible for processing drawing requests for end users
• Responsible for validating requestor permissions for drawing access
• Responsible for coordinating the resolution of image issues submitted through helpdesk system
• Responsible for locating requested drawings and the associated distribution of those drawings to the requestor.

Candidate Qualifications & Experience

• Experience in customer-facing role
• Strong computer skills
• Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities
• Good communication skills
• Adherence to assigned work schedule and attendance guidelines

Additional Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.