Aerospace Drawing Desk Operator: SLA-Driven Customer Support

Xerox; Seattle (WA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Growth opportunities

Medical/dental/vision insurance

Wellness credits

Health Savings Account contribution

401k matching

Paid time off & holidays

Job summary

Xerox is seeking a hands-on role in Seattle to support Airplane Parts Validation for end-user customers within our Delivery Operations team. You will process drawing requests, validate permissions, and coordinate issue resolution to ensure timely delivery and high customer satisfaction.

The role emphasizes strong communication, reliable attendance, and the ability to handle multiple tasks in a fast-paced environment while maintaining service levels for our Boeing customer.

Qualifications

• Experience in customer-facing role.
• Good computer skills and familiarity with common software tools.
• Ability to multitask and work under pressure to meet deadlines.
• Strong communication skills, both written and verbal.
• Adherence to assigned work schedule and attendance guidelines.

Responsibilities

• Process drawing requests for end users and validate permissions.
• Coordinate resolution of image issues via helpdesk systems.
• Locate requested drawings and distribute to requestors.

Skills

Customer-facing experience

Computer skills

multitasking under pressure

Communication skills

Attendance and schedule adherence

Job description

Xerox is seeking a hands-on role in Seattle to support Airplane Parts Validation for end-user customers within our Delivery Operations team. You will process drawing requests, validate permissions, and coordinate issue resolution to ensure timely delivery and high customer satisfaction.

The role emphasizes strong communication, reliable attendance, and the ability to handle multiple tasks in a fast-paced environment while maintaining service levels for our Boeing customer.