Order Desk Clerk

Four-State-Trucks; Joplin (MO); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurances

401k plan, with employer matching

Employer paid life insurance

Voluntary benefits-Supplemental life,癌

PTO, 6 Paid Holidays

Job summary

Four-State-Trucks in Missouri is seeking a detail-oriented Customer Service Associate to assist customers with order inquiries, track orders, and prepare invoices and shipping documents. You will verify information, provide timely updates on shipping dates, and enter data into order forms using MS Office applications.

A positive attitude and strong communication skills are essential. The role may involve coordinating with shipping and inventory to confirm product availability and processing

Qualifications

• High School diploma or GED required.
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Proficient with MS Office suite.
• Positive attitude and professional demeanor.

Responsibilities

• Answers customer calls about orders.
• Reviews and processes conflicted orders using dashboard and reporting software.
• Provides feedback to customers regarding orders.
• Verifies customer and order information for accuracy.
• Informs customers of shipping dates or delays.
• Enters customer/order info on order forms.
• Prepares invoices and shipping documents.
• Checks inventory records for product availability.
• Collects payment and records transactions.
• Provides second-mile customer service with a positive attitude.
• Performs other duties as assigned.

Skills

Customer service

MS Office

Communication

Problem solving

Organization

Attendance

Positive attitude

Education

High School diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Job description

Summary:

This position answers customer questions pertaining to theirorders and/or processes and tracks orders for customers.

Main Duties and Responsibilities:

• Answers incoming customer calls, providingthem with information about their orders.


• Reviews and processed conflictedorders using dashboard and reporting software.


• Provides feedback to customersregarding their orders, assisting them as needed.


• Verifies customer and orderinformation for accuracy, making changes as needed.


• Informs customers of any orderinformation requested, such as shipping dates/delays.


• Enters customer/order info on orderforms.


• Prepares invoices, shippingdocuments, and costs.


• Checks inventory records to determine product availability.


• Collects payment for merchandise, records transactions &send items for processing.


• Provides 2nd mile customer service duties with a positive attitude.


• Performs other duties as assigned.

Job Requirements:

• High School diploma, or GED equivalent needed.


• Previous customer service experience in an office or salessetting a plus.


• Excellent customer service skills required.


• Strong interpersonal, communication, problem solving, andorganizational skills.


• Proficient with MS Office, especially Word, Excel, Outlook.


• Proficient in grammar and spelling areas.


• Possess excellent attendance record.


• Should possess and maintain a positive attitude and calmdemeanor.

Must pass pre-employment drug screen, including testingfor THC/Marijuana use.

Shift:

Mon-Fri, Day Shift, 8am – 5pm

Benefits:

• Medical, dental, and vision insurances


• 401k plan, with 4% employer matching upon meeting eligibilityrequirements


• Employer paid life insurance


• Voluntary benefits-Supplemental life, cancer, accident, etc.


• PTO, 6 Paid Holidays

Working Conditions:

Job will include periods of standing, walking, reaching,stooping/kneeling, and bending. Stair climbing and walking on uneven surfaceswill also be present. Long periods of sitting and computer screen viewing willbe required. Constant use of hand/arms due to computer data entry duties.