Order Desk Clerk

4 State Trucks; Joplin (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurances

401k plan with employer matching

Employer paid life insurance

Paid holidays & PTO

Job summary

4 State Trucks in Joplin, MO is seeking a dedicated Customer Service / Order Processor to assist customers with order questions and tracking.

You will handle inbound calls, verify orders, process changes, generate invoices and shipping documents, and coordinate with inventory and billing to ensure accurate deliveries. A high school diploma and strong MS Office skills are required.

This full-time daytime role offers competitive benefits and a supportive team environment.

Qualifications

• High School diploma, or GED equivalent.
• Previous customer service experience in an office or sales setting is a plus.
• Excellent customer service skills are required.
• Strong attendance record and positive attitude are essential.

Responsibilities

• Answers incoming customer calls, providing information about orders.
• Reviews and processes conflicted orders using dashboard and reporting software.
• Verifies customer and order information for accuracy, making changes as needed.
• Enters customer/order information on order forms.
• Prepares invoices, shipping documents, and costs.
• Checks inventory records to determine product availability.
• Collects payment for merchandise, records transactions, and sends items for processing.
• Provides 2nd mile customer service with a positive attitude.

Skills

Interpersonal skills

Communication

Problem solving

Organizational skills

Attendance

Positive attitude

Education

High School diploma or GED

Tools

MS Office

Microsoft Word

Microsoft Excel

Outlook

Job description

Summary:

This position answers customer questions pertaining to their orders and/or processes and tracks orders for customers.

Main Duties and Responsibilities:

• Answers incoming customer calls, providing them with information about their orders.
• Reviews and processed conflicted orders using dashboard and reporting software.
• Provides feedback to customers regarding their orders, assisting them as needed.
• Verifies customer and order information for accuracy, making changes as needed.
• Informs customers of any order information requested, such as shipping dates/delays.
• Enters customer/order info on order forms.
• Prepares invoices, shipping documents, and costs.
• Checks inventory records to determine product availability.
• Collects payment for merchandise, records transactions & send items for processing.
• Provides 2nd mile customer service duties with a positive attitude.
• Performs other duties as assigned.

Job Requirements:

• High School diploma, or GED equivalent needed.
• Previous customer service experience in an office or sales setting a plus.

Excellent Customer Service Skills Required.

• Strong interpersonal, communication, problem solving, and organizational skills.
• Proficient with MS Office, especially Word, Excel, Outlook.
• Proficient in grammar and spelling areas.
• Possess excellent attendance record.
• Should possess and maintain a positive attitude and calm demeanor.

Must pass pre-employment drug screen, including testing for THC/Marijuana use.

Shift:

Mon-Fri, Day Shift, 8am – 5pm

Benefits:

• Medical, dental, and vision insurances
• 401k plan, with 4% employer matching upon meeting eligibility requirements
• Employer paid life insurance
• Voluntary benefits-Supplemental life, cancer, accident, etc.
• PTO, 6 Paid Holidays

Working Conditions:

Job will include periods of standing, walking, reaching, stooping/kneeling, and bending. Stair climbing and walking on uneven surfaces will also be present. Long periods of sitting and computer screen viewing will be required. Constant use of hand/arms due to computer data entry duties.