Order & Customer Relations Specialist II

Genuine Parts Company; Madison (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation and holiday pay

Job summary

Genuine Parts Company in Madison, WI, is seeking a Customer Service Representative II to ensure customer expectations are met and guide less experienced representatives. Responsibilities include placing orders, negotiating pricing, and building customer relationships. Candidates should have 3-5 years of related experience and strong communication and time management skills. An excellent benefits package is provided, including healthcare coverage, 401(k), and paid time off.

Qualifications

• Typically requires a high school diploma or GED and 3 to 5 years of related experience.
• Ability to multi-task and strong time management skills required.
• Reliability, organization, and attention to detail are essential.

Responsibilities

• Places customer orders via various methods.
• Negotiate sale and purchase prices to influence gross profit.
• Builds relationships to drive repeat business.
• Determines cost effective shipping methods.

Skills

Excellent communication skills

Time management

Negotiation skills

Strong computer skills

Basic product knowledge

Education

High school diploma or GED

Job description

Genuine Parts Company in Madison, WI, is seeking a Customer Service Representative II to ensure customer expectations are met and guide less experienced representatives. Responsibilities include placing orders, negotiating pricing, and building customer relationships. Candidates should have 3-5 years of related experience and strong communication and time management skills. An excellent benefits package is provided, including healthcare coverage, 401(k), and paid time off.