Order & Customer Experience Lead (ERP/Logistics)

Verdesian Brand; Cary (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Verdesian Life Sciences is seeking a Customer Service Representative to act as the primary liaison with customers and to oversee the complete order-to-cash process, including order entry, inventory coordination, shipments, and invoicing.

The role emphasizes accurate communication with internal teams and external customers, strong problem solving, and the ability to manage multiple orders with a customer-centric approach, including bilingual capabilities preferred.

Qualifications

• Bachelor's Degree preferred or equivalent customer service experience.
• Proficient in Salesforce (SFDC) and Oracle / SAP systems for data management and workflow optimization.
• Experienced with ERP platforms and skilled in Microsoft Excel and Word for reporting and documentation.

Responsibilities

• Serve as primary liaison between Verdesian Life Sciences and customers, managing the full order management process from receipt to invoicing.
• Enter orders into the ERP system and coordinate inventory, production, shipping, and tracking.
• Communicate order status and issues clearly to internal teams and customers; identify root causes and implement corrective actions.

Skills

Customer service

Communication

Multitasking

Team coordination

Bilingual

Education

Bachelor's Degree or equivalent

Tools

Salesforce (SFDC)

Oracle

SAP

ERP systems

Excel

Word

Job description

Verdesian Life Sciences is seeking a Customer Service Representative to act as the primary liaison with customers and to oversee the complete order-to-cash process, including order entry, inventory coordination, shipments, and invoicing.

The role emphasizes accurate communication with internal teams and external customers, strong problem solving, and the ability to manage multiple orders with a customer-centric approach, including bilingual capabilities preferred.