Order & Customer Experience Coordinator

Pilgrim's; United States; On-site; USD 40,000 - 52,000; Full time

Job summary

Pilgrim’s is seeking a Customer Service Representative in the United States to process daily orders for assigned accounts and coordinate with Production Planning, Inventory Control, Warehousing, Transportation, QA, R&D, Sales, and the customer as needed.

The role requires 1–3 years in customer service, strong communication skills, and the ability to work in a fast-paced environment. SAP, Excel, and Outlook experience are preferred, with a focus on accurate pricing and timely invoicing.

Qualifications

• Associate’s Degree preferred; 1–3 years in a customer service role may be considered.
• Professional telephone skills and strong written/verbal communication required.
• Proficiency with SAP, Excel and Outlook preferred.

Responsibilities

• Process daily orders for assigned accounts and coordinate with Sales and other internal teams.
• Maintain updated customer profiles, pricing, and contract terms; communicate status to Sales.
• Coordinate inventory, production, and transportation to meet customer delivery needs.
• Verify pricing and invoicing accuracy within 24 hours of order receipt; resolve discrepancies with accounting.
• Report customer feedback and complaints to management or consumer relations.
• Maintain positive, professional representation of Pilgrim’s to customers.

Skills

Customer service

Telephone skills

Communication

Detail oriented

Fast-paced environment

Multitasking

Education

Associate's Degree preferred

Tools

SAP

Microsoft Excel

Microsoft Outlook

Job description

Pilgrim’s is seeking a Customer Service Representative in the United States to process daily orders for assigned accounts and coordinate with Production Planning, Inventory Control, Warehousing, Transportation, QA, R&D, Sales, and the customer as needed.

The role requires 1–3 years in customer service, strong communication skills, and the ability to work in a fast-paced environment. SAP, Excel, and Outlook experience are preferred, with a focus on accurate pricing and timely invoicing.