Customer Service Pro — Fast-Paced Logistics & Growth

Pilgrim's; Pittsburg (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Vision, Medical, and Dental coverage

401(k) company match

Paid time off

Career development opportunities

Job summary

Pilgrim’s is seeking a detail-oriented Customer Service Representative to be the primary contact for assigned customer accounts, ensuring accurate order processing and timely communication in a fast-paced environment. You will collaborate across departments, maintain customer profiles, verify pricing and contracts, and support Sales and Credit teams to resolve issues and improve customer satisfaction.

Travel may be required.

Qualifications

• Associate's Degree in Business, Communications, or related field preferred.
• 1+ years of customer service experience required.
• Experience in manufacturing, food production, distribution, or logistics preferred.
• Proficient with SAP, Excel, and Outlook is beneficial.

Responsibilities

• Process and manage customer orders daily with high accuracy.
• Prioritize tasks and resolve issues in a fast-paced setting.
• Maintain up-to-date account procedures for assigned customers.
• Develop knowledge of customer profiles, products, pricing, shipping requirements, and contracts.
• Communicate updates with Sales to ensure alignment and customer satisfaction.
• Coordinate with Credit and Accounting to resolve invoicing issues.

Skills

Critical thinking

Customer service

Telephone communication

Fast-paced environment

Attention to detail

Multi-tasking

Team collaboration

Education

Associate's Degree in Business, Communications, or related field

Tools

SAP

Microsoft Excel

Microsoft Outlook

Job description

Pilgrim’s is seeking a detail-oriented Customer Service Representative to be the primary contact for assigned customer accounts, ensuring accurate order processing and timely communication in a fast-paced environment. You will collaborate across departments, maintain customer profiles, verify pricing and contracts, and support Sales and Credit teams to resolve issues and improve customer satisfaction.

Travel may be required.