Order Center Associate | Full Time

Bachman's Inc; Minneapolis (MN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Health Savings Account/PPO

Dental Insurance

Vision

Life and AD&D

Disability, Accident, Critical Illness

401(K)

ID Watchdog

Pet Insurance

Wellness

Employee Assistance Program (EAP)

PTO

Paid Holidays

Job summary

Bachman’s is seeking an Order Center Associate to join our team in a full-time role. You will enter orders, support sales, and solve problems to ensure positive customer experiences while processing orders and handling inquiries by phone and email.

You will alternate between order processing and resolving service questions, delivering accurate, friendly service in a fast-paced environment. Growth opportunities and comprehensive benefits accompany the role.

Qualifications

• Strong data entry and computer skills.
• Excellent phone manners.
• Ability to prioritize.
• Strong follow through.
• Detail oriented.
• Solid verbal and written communication skills.
• Strong selling skills.
• Plant and flower material knowledge preferred.
• Able to sit, be on the phone and on the computer for the majority of the day.

Responsibilities

• Processing customer orders and assisting customers with placing orders.
• Assist other florists with orders in our systems.
• Answer calls from customers and stores about products, events, workshops, and deliveries.
• Handle customer comments and complaints.

Skills

Data entry

Phone etiquette

Prioritization

Follow-through

Detail orientation

Verbal and written communication

Selling skills

Plant knowledge

Sitting/phone/computer

Job description

Order Center Associate

Full-Time Position

Bachman’s is committed to creating a caring environment while inspiring a passion for bringing beauty to life.

Are you passionate about customer service and creating positive customer experiences? Join Bachman’s as an Order Center Associate, where you’ll combine your order entry, sales, and problem-solving skills to help customers with their orders and service needs. You’ll alternate between processing customer orders and resolving service inquiries through phone and email, ensuring every interaction is handled with care, accuracy, and a commitment to excellent service.

Job Duties:

• Assisting customers with placing incoming orders
• Assisting other florists with orders coming into and out of our systems
• Answering calls from customers and stores pertaining to products, events, workshops, and deliveries
• Handling customer comments and complaints

Qualifications:

• Strong data entry and computer skills
• Excellent phone manners
• Ability to prioritize
• Strong follow through
• Detail oriented
• Solid verbal and written communication skills
• Strong selling skills
• Plant and flower material knowledge preferred
• Ableto sit, be on the phone and on the computer for the majority of the day

Benefits:

• Medical Insurance
• Health Savings Account/PPO
• Dental Insurance
• Vision
• Life and AD&D
• Disability, Accident, Critical Illness Insurance
• 401(K)
• ID Watchdog
• Pet Insurance
• Wellness
• Employee Assistance Program (EAP)
• PTO
• Paid Holidays (6/year)

Schedule:

Monday – Friday rotating shifts between 8:00am-5:00pm, Saturdays between 9:00am-4:00pm and Sundays seasonally. Increased coverage around holidays and seasonal business. All employees work on rotating weekends and holidays.

Compensation:

$16.50/hour

Don’t settle, come grow with us!

Bachman’s is an Equal Opportunity Employer