Order Analytics & Fraud Control Specialist

Famous Footwear; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Caleres, a global footwear company, seeks an Order Analysis support role to assess fraud risk and approve or cancel suspended online orders. The incumbent will research consumer issues, coordinate with stores and DCs, and drive timely resolutions while adhering to PCI policies.

The position emphasizes strong communication, attention to detail, and the ability to work in a fast-paced environment. Prior experience in order analysis or customer service is preferred.

Qualifications

• High School Diploma or some college coursework.
• Strong written and verbal communication skills.
• Attention to detail and ability to multi-task.

Responsibilities

• Assures timely processing and minimization of fraud by using sound judgment and making informed decisions in order to minimize chargebacks while maximizing revenue.
• Assures efficient handling and judgment of consumer refunds, check approvals and incident escalations by effectively researching consumer issues with accurate and timely resolutions.
• Assures monitoring, coordination and review of back office workflow with integrity to achieve efficient resolution of consumer issues.
• Assures partnership and collaboration with Retail, IT, D2C and Warehouse to improve the customer experience.

Skills

Attention to detail

Problem solving

Leadership

Microsoft Office

Excel

Written communication

Verbal communication

Education

High School Diploma

Some college courses

Tools

Microsoft Office

Excel

Incident Tickets

Job description

Caleres, a global footwear company, seeks an Order Analysis support role to assess fraud risk and approve or cancel suspended online orders. The incumbent will research consumer issues, coordinate with stores and DCs, and drive timely resolutions while adhering to PCI policies.

The position emphasizes strong communication, attention to detail, and the ability to work in a fast-paced environment. Prior experience in order analysis or customer service is preferred.