Order Administration Specialist

Cohu, Inc.; San Diego (CA); On-site; USD 30,000 - 41,000; Full time

Job summary

Cohu, Inc. in San Diego (Rancho Bernardo) invites you to join the Order Management Department to process customer orders for semiconductor test handlers, kits and contactors.

The position is a long-term full-time temporary assignment, on-site Monday through Friday, 8:00am–5:00pm with a one-hour lunch. You will collaborate with the Operations Team to ensure consistent fulfilment of customer commitments, manage inquiries, acknowledge receipts, confirm POs, communicate with colleagues, monitor

Qualifications

• HS diploma or GED required; AS degree or higher preferred.
• Four years of experience in customer service in a manufacturing or B2B context is expected.
• Strong written and verbal communication; ability to multi-task and use ERP systems.

Responsibilities

• Manage customer’s enquiries promptly.
• Manage and process customer purchase orders, ensuring accuracy and timely processing.
• Acknowledge PO receipts and send order confirmations to customers.
• Manage and communicate sales orders with the operations team.
• Monitor backlog and maintain accurate shipment dates and information.
• Track POs and update related tools/files; generate customer reports.
• Perform ad-hoc tasks as assigned.

Skills

Customer service

Communication

Multi-tasking

Technical aptitude

MS Office (Excel, PowerPoint)

ERP systems (Oracle, SAP)

Education

HS diploma or GED

AS Degree or higher preferred

Tools

Oracle ERP

SAP ERP

MS Office

Job description

Join Cohu's Order Management Department in San Diego (Rancho Bernardo). In this key role, you will manage customer order processing for semiconductor test handlers/machines, kits and/or contactors. You will also interface with Operations Team members to ensure consistent and continuous fulfilment of customer commitments.

This position is long-term full-time temporary position (8-10 months). The position works on-site Monday through Friday, 8:00am to 5:00pm with a one hour lunch. The successful candidate will become an employee of and be "payrolled" through TCW Global and on this full-time temporary assignment at Cohu. The position pays up to $26.00 an hour.

Main Objectives

• Manage customer order processing for handler/machine, kits and/or contactors.
• Interface with Operations Team to ensure consistent and continuous fulfilment of customer commitment

Responsibilities

• Manage customer’s enquiries promptly
• Manage and process customer purchase order, ensures order accuracy and completeness of order processing in a timely manner.
• Acknowledge PO receipts and send order confirmation to customer
• Manage and communicate sales order with operation team
• Monitor backlog report and maintains accurate shipment dates and information
• Track POs receipt and update related tools and files
• Generate customer reports
• Any other ad-hoc tasks that are assigned

Essential Quality Expectations

• Proactively identify opportunities for improvement
• Determine continuous improvement in own job processes and performance
• Provide accurate reporting
• Initiative and able to work independently
• Effective verbal and written communication, and effective interpersonal skills interfacing with customers and Cohu team members.

Requirements & Qualifications

• Education: HS diploma or GED. AS Degree or higher preferred or equivalent combination of education and work experience.
• Experience: A minimum of four years prior experience as a customer service representative in a manufacturing environment that includes experience interfacing in a business to business context.
• Skills / Technical Requirements: Excellent oral and written communication skills are a must. Strong multi-tasking skills with an above average level of technical aptitude. Computer literate to include MS office including proficiency with Excel and PowerPoint. Accounting background and ERP system experience (Oracle, SAP or similar ERP system) are helpful and preferred.
• Job Conditions: Office environment.
• Physical Demands/Strengths: Ability to sit at a desk for prolonged periods; use of computer keyboard and telephone.
• Protective Devices Required: In designated areas.