Global Account Manager

Cohu, Inc.; San Jose (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Generous employee benefits

Challenging work experiences

Strong company culture

Job summary

A global technology company is seeking a Global Account Manager to manage key customer accounts in the semiconductor industry. This role involves collaborating with various teams to fulfill customer expectations, addressing issues directly, and maintaining high levels of customer satisfaction. Candidates should have a Bachelor's degree in Engineering and at least 5 years of experience working with AI or ML semiconductor customers. The position requires strong interpersonal and negotiation skills, and proficiency in Microsoft Office.

Qualifications

• 5+ years in semiconductor equipment industry, in sales or marketing.
• Experience with customers manufacturing AI or ML semiconductor devices.

Responsibilities

• Manage Cohu’s business and relationships with customer accounts.
• Collaborate with cross-functional teams to meet customer expectations.
• Communicate regularly with customers as the primary point of contact.
• Identify new business opportunities and prepare forecasts.
• Lead contract negotiations and ensure high customer satisfaction.

Skills

Interpersonal skills

Negotiation skills

Organizational skills

Problem-solving skills

Microsoft Excel

Microsoft PowerPoint

Education

Bachelor’s degree in Engineering

Job description

Overview

The Global Account Manager is responsible for developing and maintaining key customer accounts, working both independently and in collaboration with an account team. This role has both strategic and tactical responsibilities. The Global Account Manager ensures that Cohu is positioned for long‑term success with assigned customers by aligning internal resources and coordinating operational execution to meet or exceed customer requirements and expectations.

Essential Functions / Major Responsibilities

• Maintain overall responsibility for managing Cohu’s business and relationships with assigned customer accounts. Collaborate with global cross‑functional teams (Engineering, Manufacturing, Service, Sales, Finance, Operations) to communicate customer expectations and ensure Cohu is meeting bookings targets and achieving desired market share.
• Serve as the primary internal and external contact for customer issues. Lead meetings to define and present technical information and drive delivery schedule communications.
• Schedule and coordinate regular product reviews, management reviews, technology roadmap discussions, and other meetings to understand customer requirements, identify growth opportunities, and influence future business.
• Communicate regularly with customers as their primary point of escalation and incident management. Own customer issues, ensure timely resolution, and escalate to senior management when necessary.
• Build and cultivate strong relationships across multiple levels within customer organizations to achieve strategic selling objectives by influencing key stakeholders.
• Maintain visibility into customer operations and plans. Identify and address potential gaps in Cohu’s performance before they escalate. Monitor and communicate customer strategy shifts that may impact Cohu’s business.
• Create and deliver technical presentations as needed.
• Prepare and distribute regular reports documenting account activities, key events, status updates, and action items.
• Take ownership of customer satisfaction scorecards; address issues with urgency to maintain a high level of customer satisfaction.
• Prepare timely responses to RFQs and RFIs.
• Lead contract negotiations, collaborating with internal stakeholders to define negotiation strategies and achieve optimal results.
• Provide leadership in setting work priorities and schedules across the organization to support customer needs.
• Identify, define, and develop new business opportunities.
• Prepare accurate and timely forecasts.
• Coordinate and host customer meetings and conference calls. Lead or participate in Equipment User Group meetings as appropriate.

Qualifications

Education

• Bachelor’s degree, preferably in Engineering with emphasis in Mechanical, Electrical, or Mechatronics.

Experience

• Minimum of 5 years in the semiconductor equipment industry or related business, serving in a sales, service, or marketing capacity as a supplier or user of back‑end equipment.
• Experience working with customers manufacturing AI-, ML-, or HPC‑class semiconductor devices—such as Nvidia, Google, Microsoft, Apple, OpenAI (ChatGPT), or similar advanced computing chipmakers.

Skills / Technical Requirements

• Ability to function successfully in a dynamic, high‑pressure environment while remaining calm, confident, and solutions‑focused.
• Strong interpersonal, communication (written and verbal), and negotiation skills.
• Demonstrated ability to apply situational leadership and collaborate effectively with all levels of internal and external stakeholders.
• Strong organizational and problem‑solving skills.
• Ability to maintain a sense of urgency and motivate cross‑functional teams to achieve objectives.
• Proficiency with Microsoft Office applications, particularly Excel and PowerPoint.

Job Conditions / Physical Demands

• Work is primarily performed in a typical office environment but includes regular time at customer sites and on factory floors.
• Domestic and international travel is required.

Protective Equipment

• Required in designated areas.

With more than 3000 employees worldwide, we offer challenging and rewarding work experiences, generous employee benefits and a strong company culture. If you are looking for a global publicly traded company that provides you with international experience and a challenging work environment, then Cohu is your choice.

Connect with Cohu…

Connect with your future…

Cohu firmly supports the U.S. national and various state and local policies of equal employment opportunity which are designed to provide equality of employment and advancement opportunities to every individual without regard to unlawful considerations of race, color, religion, national origin, citizenship status, ancestry, gender, gender identity or gender expression, age, marital status, sexual orientation, disability, medical conditions, pregnancy, genetic information, military or veteran status or any other legally protected category.

In addition, reasonable accommodations are available to qualified disabled individuals, upon request.

Globally, Cohu is committed to full compliance with all applicable laws and regulations governing employment, in the U.S. and in all other locations around the world where we have operations.