(ORD) Assistant General Manager, HUB Services

United Ground Express, Inc.; Chicago (IL); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Flight privileges

Flight tickets discount 20%

Vacation, Sick Time, Floating Holidays

Medical plans (PPO, Dental, Vision, PA

Flexible Spending Accounts

401(k)

Paid training

Paid parking or transportation

UGE annual incentive plan

Job summary

United Ground Express, Inc. at ORD Chicago O'Hare International Airport seeks an Assistant General Manager – Hub Services to lead the Hub leadership team and oversee operational performance, ensuring safety, quality, and exceptional customer service.

You will collaborate with the GM to manage staffing, budgets, audits, and safety compliance, fostering a calm, professional environment during peak operations. Salary ranges are competitive and the role includes comprehensive rewards.

Qualifications

• College degree or equivalent work experience.
• Experience managing a large and dynamic operation in an airline context.
• Experience managing management employees.
• Ability to manage airport operations independently.
• Calm and professional demeanor during high-volume operations.
• Strong communication and interpersonal skills.
• Flexible schedule including weekends and holidays.
• Must possess and maintain a valid US state driver's license.

Responsibilities

• Lead Hub team to achieve operational performance goals in a safe and caring environment.
• Direct management to maintain staffing levels while delivering superior customer service.
• Proactively build a positive work environment and establish collaborative relationships among leadership and frontline staff.
• Oversee compliance, audits, financial reporting and budgeting.
• Model a calm, professional demeanor during peak periods.
• Coach for performance improvements and ensure staffing achieves goals.
• Coordinate scheduling with the Business Administration Manager.
• Ensure proper training and understanding of duties for all employees.
• Ensure safety, security, and quality standards are met and documented.
• Perform other duties as assigned.

Skills

Leadership

Staff management

Operations management

Customer service

Analytical thinking

Communication

Problem solving

Planning

Education

College degree

Job description

#26-1249

Airport

ORD CHICAGO O'HARE INTERNATIONAL AIRPORT

Salary Range / Hourly Rate

$95,000 - $100,000

Job Description

What to expect:

TheAssistant General Manager – Hub Servicesis responsible for oversight of the Hub leadership team and the Hub’s overall operational performance. Additionally, the Assistant GM works collaboratively with the GM to lead the Hub employees while promoting a safe, caring, dependable and efficient work environment. The Assistant GM will ensure employee compliance with all safety and quality standards established by United Ground Express, United Airlines, and any regulatory authorities.

How you will make an impact :

• Lead the Hub team in achieving operational performance goals within a safe and caring environment.
• Provide direction to the management team to ensure proper staffing levels are maintained while delivering a superior level of customer service.
• Proactively build and maintain a positive work environment, demonstrate effective employee relations, and establish collaborative relationships among the leadership team and the frontline employees.
• Responsible for overseeing the completion of operational compliance, audits, financial reporting and budgeting.
• Consistently modela calm and professional demeanor during periods of high volume or irregular operations.
• Provide direction to achieve or exceed performance and quality standards and coach for correction and improvements when necessary.
• Work with the Business Administration Manager to provide oversight on the scheduling of employees to ensure proper staffing levels to achieve or exceed performance goals and monitors changes in staffing levels.
• Collaborate with stakeholders to ensure all employees are properly trained and understand their assigned duties.
• Ensure that all employees in the work environment operates in a safe, caring, dependable and efficient manner at all times.
• Provide oversight to leadership team in that all injuries, incidents, accidents, and/or customer service issues are properly documented and corrected.
• Ensure compliance with all safety, security, and customer service quality standards and procedures.
• Perform other duties as assigned.

What you will bring:

Required Experience, Qualifications & Skills:

• College Degree or equivalent work experience required
• Experience managing a large and dynamic operation preferably in an airline or airline partner environment.
• Experience managing management employees.
• Ability to manage airport operations independently.
• Demonstrates a calm and professional demeanor during periods of high volume or irregular operations.
• Ability to work in a dynamic, fast paced operational environment.
• Analytical thinking, goal-directed leadership and service-oriented performance.
• Strong communication and interpersonal skills.
• Strong problem-solving skills and drive for excellence.
• Organization and planning skills.
• Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked or denied licenses are not valid.)
• Strong leadership skills, with the ability to motivate and coach others.
• Flexible schedule availability to provide oversight to a 24 hour per day 7 days per week operation including weekends and holidays.

Note: For internal UGE candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here: Internal_Candidate_Eligibility_Form.2024

Total Rewards :

Base Salary range : (L4) annually

Salary will be competitive and commensurate with experience.

As a UGE employee you’ll receive the following:

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability,
• 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

ADA Specifications

• Repetitive motions that may include the wrists, hands, and/or fingers
• Requires ability to use computers and other office equipment
• Ability to communicate and interact with others in the English language, both oral and written
• Requires ability to sit, stand and walk for extended periods of time
• Ability to pass all pre-screening clearances applicable to position

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT Q

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

United Ground Express, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants needing assistance with an application should email us at [e-mail] .