Oral Surgery Treatment Concierge

Ali Alijanian, DDS; Walnut Creek (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Growth environment

Impactful work

Full-time schedule

Job summary

Ali Alijanian, DDS is seeking an experienced Dental Treatment Coordinator in Walnut Creek to guide patients from consultation to completion, acting as liaison between patients, clinical staff, and insurance.

This full-time role emphasizes presenting treatment plans, financial options, scheduling, and providing pre- and post-operative instructions, with a focus on compassionate patient care in a fast-paced practice.

Qualifications

• Proven experience in a dental front office, treatment coordination, or patient care coordinator role.
• Strong verbal communication skills and professional phone etiquette; ability to explain complex information simply and compassionately.
• Comfortable discussing finances and presenting payment plans with empathy and clarity.
• Excellent organizational skills and ability to multi task in a busy environment.
• Reliable, positive attitude and a collaborative team player.
• Self motivated with initiative and strong attention to detail.

Responsibilities

• Greet patients, establish rapport, and serve as the first point of contact for treatment-related questions.
• Review and explain treatment plans presented by the oral surgeon, including procedures, timelines, and expected outcomes.
• Present financial options and payment plans clearly and professionally; collect deposits and coordinate billing as needed.
• Coordinate and schedule surgical and follow up appointments, managing calendars for the clinical team and making adjustments when necessary.
• Confirm patient appointments by phone, text, or email and follow up on cancellations/no shows.
• Verify and update patient demographic, medical, and insurance information; check insurance eligibility and benefits for proposed procedures.
• Obtain pre authorizations and assist with claim submission and follow ups when required.
• Maintain accurate and organized patient records, consent forms, and financial agreements.
• Provide clear pre and post operative instructions and ensure patients have necessary resources and contact information.
• Work closely with marketing and patient outreach initiatives to help grow patient referrals and retention.
• Serve as a knowledgeable resource for dental terminology and surgical processes to help patients make informed decisions.
• Demonstrate attention to detail, problem solving, and a calm presence in a fast paced clinical environment.

Skills

Front office experience

Verbal communication

Financial discussions with empathy

Organization

Team player

Dental practice management software

Tools

Dental practice management software

Job description

Ali Alijanian, DDS is seeking an experienced Dental Treatment Coordinator in Walnut Creek to guide patients from consultation to completion, acting as liaison between patients, clinical staff, and insurance.

This full-time role emphasizes presenting treatment plans, financial options, scheduling, and providing pre- and post-operative instructions, with a focus on compassionate patient care in a fast-paced practice.