Oracle Fusion Service Cloud Consultant

Infosys; Everett (WA); On-site; USD 114,000 - 149,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Disability coverage

401(k) plan

Job summary

Infosys is seeking a Package Project Lead 2 for its Oracle Cloud practice in Everett, WA. You will define project scope, coordinate sprint planning with technical teams, and drive improvement initiatives across client engagements.

Focus areas include Oracle Engagement/Service/CX Clouds, process design, and solution delivery with a strong emphasis on risk management and client collaboration. Ideal candidates will have deep Oracle Cloud experience, architectural skills, and the ability to lead

Qualifications

• Experience with Oracle cloud service modules and cloud deployment.
• Experience in requirements gathering and solution design.

Responsibilities

• Define project objectives and scope aligned with business goals.
• Coordinate sprint planning with technical teams and stakeholders.
• Evaluate deliverables and drive adoption of new methodologies.
• Identify and mitigate risks with QA teams.
• Develop and monitor project estimates and budgets.
• Prepare technical and commercial proposals.
• Plan resource allocation and conduct performance reviews.

Skills

Oracle Engagement Cloud

Oracle Service Cloud

Oracle CX Cloud

Architecture & design

Service Request Management

Knowledge Management

Digital Customer Service

Omnichannel features

OAC reporting

AI Agents & Web Services integration

Requirements gathering

Cloud solution configuration

Cross-functional collaboration

Project management

Education

Bachelor’s degree or foreign equivalent

Tools

Oracle CX Cloud Managed Services

Groovy Scripting

Redwood UX

Visual Builder

Data migration & reporting

Job description

Overview

The Infosys Oracle unit is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success. Join us to be part of a team that is at the forefront of Oracle innovation, enabling organizations to maximize their return on investment, reduce costs, and solve real-world challenges through cutting-edge Oracle solutions.

Overview

The Infosys Oracle unit is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success. Join us to be part of a team that is at the forefront of Oracle innovation, enabling organizations to maximize their return on investment, reduce costs, and solve real-world challenges through cutting-edge Oracle solutions.

In the assigned Job Role of Package Project Lead 2, your Area Of Responsibility will be as below:

• Define project objectives and scope in alignment with business goals, ensuring efficient delivery in collaboration with stakeholders
• Coordinate sprint planning and meetings with technical teams and stakeholders while building and maintaining relationships with mid-level and senior client representatives
• Evaluate project deliverables and drive initiatives to adopt new methodologies and tools that enhance project execution and outcomes
• Identify and mitigate risks proactively while working with quality assurance teams to embed quality planning into project workflows and deliverables
• Develop and run project estimates, monitor budget performance, and optimize resource allocation for efficiency
• Support the preparation of technical and commercial proposals, aligning them with client needs and organizational capabilities
• Engage in planning resource allocation, conduct performance appraisals, and facilitate professional development to enhance team effective

Your Contribution To The Team

• Demonstration of strategic mindset for delivering impactful, client-aligned projects
• Expertise in managing complex ERP projects, including scope definition, resource allocation, and progress monitoring
• Problem-solving expertise and ability to steer project economics and delivery
• Strong relationship with mid and senior level client stakeholders
• Strong leadership abilities to foster team performance and growth
• Commitment to cultivating a culture of learning and innovation

Required Skill And Experience

• Experience in Oracle Engagement Cloud (Service).
• Experience in Oracle Service Cloud.
• Experience in Oracle CX Cloud, including Fusion Service Cloud, Digital Customer Service, and related technologies.
• Experience in architecture/design/detailing of processes and problem definition.
• Knowledge and experience implementing Service Request Management, Knowledge Management, Digital Customer Service, Omnichannel features, with Fusion Service Cloud.
• Understanding of business processes related to customer service, service entitlements/coverages, RMA and depot repair.
• Experience in Oracle Analytics Cloud (OAC) - reporting.
• Familiar with Application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder, data migration, reporting and analytics.
• Knowledge of AI Agents and Web Services based integration.
• Experience in requirements gathering and solution design.
• Experience with Oracle Cloud solution configuration, development, and deployment.
• Experience collaborating with cross-functional teams including developers, analysts, and project managers.
• Experience delivering high-quality solutions.
• Experience guiding teams on project processes and deliverables.
• Experience leading Oracle CX Cloud managed services engagements.
• Experience serving as a solution lead for Oracle CX Cloud implementations.

Preferred Skill And Experience

• Experience with Oracle Subscription Management Cloud.
• Knowledge of Oracle Order Management Cloud.
• Experience with Oracle Inventory Cloud.
• Experience with Foundational Agile Kanban.
• Experience in greenfield implementations and working on projects with Agile methodology.
• Good analytical and communication skills.
• Ability to build strong business partner interactions with client stakeholders.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Additional Details

Estimated annual compensation range for candidate based in the below location will be:
Everett, Washington: $114,498 to $148,848

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.