Oracle Field Service Transformation Lead

Accenture; Boston (MA); On-site; USD 64,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

401(k)

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture seeks an Oracle OFS Consultant to lead transformation programs for utilities clients, focusing on field service redesign, configuration, and adoption. You will collaborate with business, technology, and offshore teams to deliver scalable OFS solutions that improve workforce productivity and customer experience.

Role requires hands-on OFS configuration, strong scrum delivery, and the ability to translate operational needs into technical design.

Qualifications

• Minimum 3 years of working on Oracle Field Service Cloud solution application.
• Minimum 3 years of work experience as a Technical Designer on Oracle Field Service Cloud implementation.
• Minimum 3 years of work experience with Configuration Tools components and Java / Groovy.
• Minimum 2 years of experience in field service operations, dispatch management, scheduling optimization.

Responsibilities

• Support Oracle OFS transformation programs for utilities clients, including field service process redesign, solution configuration, testing, training, deployment, and post-go-live adoption.
• Review and understand the acceptance criteria and solution design provided in the Features.
• Create Technical Design documents to satisfy the Feature Acceptance Criteria and align with the solution design.
• Walk through technical design documents with the Developers.
• Communicate technical solution and progress to cross-functional teams.
• Ensure developed code aligns with the technical specifications and deliver high-quality outcomes.
• Analyze and triage defects to recommend fixes.
• Define unit test cases covering important business scenarios.
• Configure and extend Oracle Utilities products to meet requirements.
• Lead and coach Developers, guiding performance and knowledge transfer.
• Analyze requirements across scheduling, dispatch, mobile workforce, routing, capacity, and field execution processes.
• Support cutover activities and deployment readiness for OFS releases.

Skills

Oracle Field Service Cloud

Configuration tools

Java / Groovy

Field service operations

Education

Bachelor's Degree or equivalent

Tools

Oracle OFS

Oracle Fusion Field Service

Job description

Accenture seeks an Oracle OFS Consultant to lead transformation programs for utilities clients, focusing on field service redesign, configuration, and adoption. You will collaborate with business, technology, and offshore teams to deliver scalable OFS solutions that improve workforce productivity and customer experience.

Role requires hands-on OFS configuration, strong scrum delivery, and the ability to translate operational needs into technical design.