Oracle Field Service Cloud — Technical Design Lead

Accenture; Raleigh (NC); On-site; USD 60,000 - 150,000; Full time

Job summary

Accenture in the United States is seeking an Oracle Field Service (OFS) Consultant to help utilities clients modernize field service operations and deliver measurable business value. You will combine OFS configuration knowledge with strong consulting, communication, and Scrum delivery skills.

You will partner across business, technology, client, product, testing, training, and offshore teams to align priorities, solve complex problems, and guide users through new ways of working.

Qualifications

• Minimum of 3 years of working on Oracle Field Service Cloud solution application.
• Minimum 3 years of work experience as a Technical Designer on an Oracle Field Service Cloud implementation.
• Minimum 3 years of work experience with Configuration Tools components and Java / Groovy.
• Minimum of 2 years of experience in field service operations, dispatch management, scheduling optimization, or related areas.
• Experience collaborating across cross-functional business, technology, integration, testing, client, and offshore teams.
• Bachelor's Degree or equivalent (6 years) work experience. If an Associate's Degree, 3 years of work experience is required.

Responsibilities

• Support Oracle OFS transformation programs for utilities clients, including field service process redesign, solution configuration, testing, training, deployment, and post-go-live adoption.
• Review and understand the acceptance criteria and solution design provided in the Features.
• Create Technical Design documents to satisfy the Feature Acceptance Criteria and aligned with the solution design.
• Walk through technical design documents with the Developers.
• Communicate technical solution and progress to different cross-functional teams.
• Ensure that developed code is in line with the technical specifications and ensure high quality deliverables.
• Analyze and triage defects to recommend fixes.
• Define unit test cases that cover important business scenarios.
• Configure and extend Oracle Utilities products to meet requirements.
• Work closely with the Business and Functional Designers to ensure the technical solution align with the solution approach.
• Lead and coach Developers in the team by imparting knowledge and managing their performance.
• Analyze functional, technical, and integration requirements across scheduling, dispatch, mobile workforce, routing, capacity, and field execution processes.
• Support execution of cutover activities, deployment readiness, change enablement, and stakeholder communications for OFS releases.

Skills

Oracle Field Service Cloud

Consulting

Scrum

Communication

Cross‑functional collaboration

Education

Bachelor's Degree or equivalent

Tools

Java

Groovy

Configuration Tools

Job description

Accenture in the United States is seeking an Oracle Field Service (OFS) Consultant to help utilities clients modernize field service operations and deliver measurable business value. You will combine OFS configuration knowledge with strong consulting, communication, and Scrum delivery skills.

You will partner across business, technology, client, product, testing, training, and offshore teams to align priorities, solve complex problems, and guide users through new ways of working.