Oracle EBS Order to Cash Systems Specialist

RHP Marketing Private Limited; Cleveland (OH); On-site; USD 90,000 - 140,000; Full time

Job summary

RHP Marketing Private Limited is seeking an experienced Order to Cash Systems Specialist to join its IT team in Cleveland, OH, and own Oracle EBS Order to Cash processes from order to payment collection.

The role involves administering O2C modules, configuring pricing/credit workflows, managing master data, and maintaining integrations with external systems. You will develop reports, support month-end close, and lead process improvements.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or related field.
• 5+ years hands-on experience with Oracle EBS Order Management and Accounts Receivable.
• Strong understanding of order-to-cash processes and best practices.
• Proficiency in Oracle EBS configuration, customization, and administration.
• Experience with SQL, PL/SQL, and Oracle DB management.
• Knowledge of Oracle reporting tools (Oracle Reports, BI Publisher, OTBI).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Experience with Cleo EDI or similar EDI platforms.

Responsibilities

• Administer and maintain Oracle EBS Order Management and related modules.
• Configure workflows, pricing rules, and credit management.
• Manage customer master data, payment terms, and billing configurations.
• Maintain integrations between Oracle EBS and external systems.
• Provide tier 2/3 technical support for order processing, invoicing, and collections.
• Develop reports and dashboards for order-to-cash metrics.
• Lead process improvement and change management efforts.
• Train end-users on system functionality and best practices.
• Coordinate with vendors and Oracle support.

Skills

Analytical skills

Problem solving

Communication skills

Multitasking

Independence

Education

Bachelor's degree in Information Systems, Computer Science, Business, or related field

Tools

Oracle EBS

SQL/PLSQL

Oracle Reports/BI Publisher

EDI platforms

Oracle Database administration

OTBI

Job description

SOFT's client seeking an experienced Order to Cash Systems Specialist to join their IT team and take ownership of our Oracle EBS Order to Cash processes and supporting technologies.

This role will be responsible for maintaining, optimizing, and enhancing all systems and business processes related to the complete order-to-cash cycle, from initial customer order through final payment collection.

Key Responsibilities

Oracle EBS Order to Cash Management Administer and maintain Oracle EBS Order Management, Advanced Pricing, Accounts Receivable, and related modules Configure and customize order processing workflows, pricing rules, and credit management Manage customer master data, payment terms, and billing configurations Implement and maintain integrations between Oracle EBS and external systems Perform system upgrades, patches, and performance optimization Experience working on label printing applications like Cipher or loftware. Business Process Optimization Analyze and improve order-to-cash business processes for efficiency and accuracy Collaborate with Sales, Customer Service, and Finance teams to streamline workflows Develop and maintain standard operating procedures and user documentation Train end-users on system functionality and best practices Lead process improvement initiatives and change management efforts Technical Support & Troubleshooting Provide tier 2/3 technical support for order processing, invoicing, and collections Investigate and resolve system issues, data discrepancies, and integration problems Monitor system performance and implement preventive maintenance Coordinate with vendors and Oracle support for complex technical issues Reporting & Analytics Design and maintain reports and dashboards for order-to-cash metrics Develop custom reports using Oracle reporting tools and SQL Support month-end, quarter-end, and year-end closing processes Analyze data to identify trends, bottlenecks, and improvement opportunities

Required Qualifications

Bachelor's degree in Information Systems, Computer Science, Business, or related field 5+ years of hands‑on experience with Oracle EBS Order Management and Accounts Receivable modules Strong understanding of order-to-cash business processes and best practices Proficiency in Oracle EBS configuration, customization, and administration Experience with SQL, PL/SQL, and Oracle database management Knowledge of Oracle reporting tools (Oracle Reports, BI Publisher, OTBI) Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work independently and manage multiple priorities Experience with Cleo EDI or similar EDI platforms given your current environment

Preferred Qualifications

Oracle EBS certification in Order Management or Accounts Receivable Experience with Oracle EBS R12 or Oracle Cloud applications Knowledge of EDI, API integrations, and middleware platforms Experience with credit management and collections processes Familiarity with SOX compliance and financial controls Project management experience and methodologies (Agile, PMBOK) Experience in manufacturing, distribution, or similar industry Experience with Netstock or similar demand planning tools.

Technical Skills

Oracle EBS (R12 or Cloud) - Order Management, Advanced Pricing, Accounts Receivable, Inventory Warehouse Management System (WMS) experience is prefered. Oracle Database administration and performance tuning SQL, PL/SQL development and optimization Oracle Forms, Reports, and Workflow Builder Oracle BI Publisher, OTBI, or Oracle Analytics Cloud Integration technologies (Oracle Integration Cloud, SOA, APIs) Data analysis tools (Excel, SQL Developer, Toad) Experience trouble shooting EDI Transactions.