Oracle EBS Order to Cash Systems Specialist

SOFT Inc.; Cleveland (OH); Hybrid; USD 90,000 - 130,000; Full time

Job summary

SOFT Inc. seeks an Oracle EBS Order to Cash Systems Specialist for a long-term contract in Streetsboro, OH (Hybrid). You will maintain and optimize the full order-to-cash cycle, from customer order to payment collection, across Oracle EBS modules.

The role requires deep expertise in Oracle EBS Order Management and AR, plus strong SQL/PLSQL skills, reporting, and EDI integrations. You will work closely with Sales, CS, and Finance to drive process improvements and user enablement.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or related field.
• 5+ years hands-on experience with Oracle EBS Order Management and Accounts Receivable modules.
• Strong understanding of order-to-cash business processes and best practices.
• Proficiency in Oracle EBS configuration, customization, and administration.
• Experience with SQL, PL/SQL, and Oracle database management.
• Knowledge of Oracle reporting tools (Oracle Reports, BI Publisher, OTBI).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills • Ability to work independently and manage multiple priorities.
• Experience with Cleo EDI or similar EDI platforms — given your current environment Preferred Qualifications

Responsibilities

• Administer and maintain Oracle EBS Order Management, Advanced Pricing, Accounts Receivable, and related modules.
• Configure and customize order processing workflows, pricing rules, and credit management.
• Manage customer master data, payment terms, and billing configurations.
• Implement and maintain integrations between Oracle EBS and external systems.
• Perform system upgrades, patches, and performance optimization.
• Experience working on label printing applications like Cipher or Loftware. Business Process Optimization.
• Analyze and improve order-to-cash business processes for efficiency and accuracy.
• Collaborate with Sales, Customer Service, and Finance teams to streamline workflows.
• Develop and maintain standard operating procedures and user documentation.
• Train end-users on system functionality and best practices.
• Lead process improvement initiatives and change management efforts.
• Provide tier 2/3 technical support for order processing, invoicing, and collections.
• Investigate and resolve system issues, data discrepancies, and integration problems.
• Monitor system performance and implement preventive maintenance.
• Coordinate with vendors and Oracle support for complex technical issues.
• Design and maintain reports and dashboards for order-to-cash metrics.
• Develop custom reports using Oracle reporting tools and SQL.
• Support month-end, quarter-end, and year-end closing processes.
• Analyze data to identify trends, bottlenecks, and improvement opportunities

Skills

Oracle EBS expertise

Order Management

Accounts Receivable

SQL/PLSQL

Data analysis

Communication skills

Independent work

EDI integration

Education

Bachelor’s degree in IS/CS/Business

Tools

Cleo EDI

Oracle Reports

BI Publisher

OTBI

Toad

Job description

PLEASE NOTE: WE ARE NOT ACCEPTING ANY 3RD PARTY SOLICITATIONS. ANY SUCH INQUIRIES WILL NOT BE CONSIDERED OR RECEIVE A RESPONSE. WE CAN ONLY WORK WITH DIRECT APPLICANTS WHO ARE AUTHORIZED TO WORK IN THE US WITHOUT SPONSORSHIP. THIS IS AN ON-SITE ROLE FOR LOCAL CANDIDATES ONLY.

SOFT's client located in Streetsboro, OH (Hybrid) is looking for a Oracle EBS Order to Cash Systems Specialist for a long term contract assignment.

This role will be responsible for maintaining, optimizing, and enhancing all systems and business processes related to the complete order-to-cash cycle, from initial customer order through final payment collection.

Key Responsibilities Oracle EBS Order to Cash Management

• Administer and maintain Oracle EBS Order Management, Advanced Pricing, Accounts Receivable, and related modules
• Configure and customize order processing workflows, pricing rules, and credit management
• Manage customer master data, payment terms, and billing configurations
• Implement and maintain integrations between Oracle EBS and external systems
• Perform system upgrades, patches, and performance optimization
• Experience working on label printing applications like Cipher or loftware. Business Process Optimization

Business Process Optimization

• Analyze and improve order-to-cash business processes for efficiency and accuracy
• Collaborate with Sales, Customer Service, and Finance teams to streamline workflows
• Develop and maintain standard operating procedures and user documentation
• Train end-users on system functionality and best practices
• Lead process improvement initiatives and change management efforts

Technical Support & Troubleshooting

• Provide tier 2/3 technical support for order processing, invoicing, and collections
• Investigate and resolve system issues, data discrepancies, and integration problems
• Monitor system performance and implement preventive maintenance
• Coordinate with vendors and Oracle support for complex technical issues

Reporting & Analytics

• Design and maintain reports and dashboards for order-to-cash metrics
• Develop custom reports using Oracle reporting tools and SQL
• Support month-end, quarter-end, and year-end closing processes
• Analyze data to identify trends, bottlenecks, and improvement opportunities

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or related field
• 5+ years of hands‑on experience with Oracle EBS Order Management and Accounts Receivable modules
• Strong understanding of order-to-cash business processes and best practices
• Proficiency in Oracle EBS configuration, customization, and administration
• Experience with SQL, PL/SQL, and Oracle database management
• Knowledge of Oracle reporting tools (Oracle Reports, BI Publisher, OTBI)
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills • Ability to work independently and manage multiple priorities
• Experience with Cleo EDI or similar EDI platforms — given your current environment Preferred Qualifications

Preferred Qualifications

• Oracle EBS certification in Order Management or Accounts Receivable
• Experience with Oracle EBS R12 or Oracle Cloud applications
• Knowledge of EDI, API integrations, and middleware platforms
• Experience with credit management and collections processes
• Familiarity with SOX compliance and financial controls
• Project management experience and methodologies (Agile, PMBOK)
• Experience in manufacturing, distribution, or similar industry
• Experience with Netstock or similar demand planning tools. Technical Skills

Technical Skills

• Oracle EBS (R12 or Cloud) - Order Management, Advanced Pricing, Accounts Receivable, Inventory
• Warehouse Management System (WMS) experience is prefered.
• Oracle Database administration and performance tuning
• SQL, PL/SQL development and optimization
• Oracle Forms, Reports, and Workflow Builder
• Data analysis tools (Excel, SQL Developer, Toad)