Oracle EBS Operations & Service Delivery Lead

Tata Consultancy Services Limited; Mentor (OH); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Family Leave (Maternal & Parental)

Job summary

Tata Consultancy Services Limited in Mentor, OH seeks an experienced Senior Engineer to lead Oracle EBS service delivery, ensuring end-to-end operational stability and governance across cloud and on-premise environments.

You will coordinate with ERP, CX, MES and BI/Data Analytics applications, manage SLAs and ITIL processes, and drive continual service improvement with executive reporting and risk management.

Qualifications

• Demonstrated experience leading service delivery for a large Oracle EBS support portfolio, with responsibility for operational stability, service performance and SLA governance.
• Strong knowledge of ITIL processes, SLA/KPI governance, and incident, problem and change management.
• Experience in executive reporting, risk management, escalations, capacity and vendor coordination.

Responsibilities

• The Oracle EBS Service Delivery Manager (SDM) is accountable for end-to-end operational stability, service performance governance and contractual compliance of a large Oracle EBS support portfolio.
• Lead Oracle EBS support delivery and coordinate dependencies with connected ERP, CX, MES and BI/Data Analytics applications across cloud and on-premises environments.
• Govern contractual SLAs/KPIs and ITIL incident, problem and change management processes; provide executive reporting on service performance, risks, escalations and improvement actions.
• Coordinate support capacity, cross-functional teams and vendors; lead major-incident escalations, manage technical-debt risks and drive Continual Service Improvement (CSI) to support production continuity, financial closing, customer-facing services and reliable analytics.

Skills

Oracle EBS Fusion

Operational stability

SLA governance

Incident management

Problem management

Change management

Executive reporting

Risk management

Education

Bachelor of Computer Science

Tools

ITIL framework

Job description

Tata Consultancy Services Limited in Mentor, OH seeks an experienced Senior Engineer to lead Oracle EBS service delivery, ensuring end-to-end operational stability and governance across cloud and on-premise environments.

You will coordinate with ERP, CX, MES and BI/Data Analytics applications, manage SLAs and ITIL processes, and drive continual service improvement with executive reporting and risk management.