Senior Oracle Fusion Cloud Service Delivery Lead

Tata Consultancy Services Limited; Mentor (OH); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage: Medical & Health, &t

401K Plan

Certification & Training Reimbursement

Time Off: Vacation, Time Off, Sick

Job summary

Tata Consultancy Services Limited in Mentor, Ohio is seeking a Senior Engineer to lead end-to-end Oracle Fusion Cloud service delivery within a complex enterprise support model. You will govern ITIL-based incident, problem and change management, ensure SLA/KPI adherence, and coordinate cross-functional towers with ERP, CX, MES, and BI tools.

The role emphasizes executive reporting, risk management, and continual service improvement to keep production, financial close and analytics operations

Qualifications

• Demonstrated experience leading service delivery for Oracle Fusion Cloud services in complex enterprise support environments.
• Strong knowledge of ITIL governance, SLA/KPI management, and incident, problem and change management.

Responsibilities

• The Oracle Fusion Service Delivery Manager (SDM) is accountable for end-to-end operational stability, service performance governance and contractual compliance of a large Oracle Fusion Cloud services support portfolio.
• Lead Oracle Fusion Cloud support delivery, coordinate functional and technical towers, and manage dependencies with connected ERP, CX, MES and BI/Data Analytics applications across cloud and on-premises environments.
• Govern contractual SLAs/KPIs and ITIL incident, problem and change management processes; coordinate quarterly updates and release readiness, and provide executive reporting on service performance, risks, escalations and improvement plans.

Skills

Oracle Fusion Financials

Education

Bachelor of Computer Science

Job description

Tata Consultancy Services Limited in Mentor, Ohio is seeking a Senior Engineer to lead end-to-end Oracle Fusion Cloud service delivery within a complex enterprise support model. You will govern ITIL-based incident, problem and change management, ensure SLA/KPI adherence, and coordinate cross-functional towers with ERP, CX, MES, and BI tools.

The role emphasizes executive reporting, risk management, and continual service improvement to keep production, financial close and analytics operations