Oracle Cloud HCM Principal Consultant — Client Strategy Lead

Keste

United States

Remote

USD 120,000 - 170,000

Full time

11 days ago

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Job summary

Argano is seeking a Principal Consultant, Client Services to direct the Client Services team for mid-to large-size clients in the United States. You will lead strategic client initiatives, provide expert Oracle Cloud HCM guidance, and align client needs with Argano’s offerings while overseeing renewals and cross-sell opportunities.

The role demands strong leadership, deep Oracle HCM knowledge, and proven success in delivering complex client solutions at scale.

Qualifications

5–10 years of Client Services experience or in a related field.
Module-specific experience in Talent Management, Time & Labor, Absence Management, Payroll, Core HR, or Compensation.
Demonstrated understanding of business practice concepts within your module of expertise.
Track record of building long-lasting client relationships.
Experience with at least 3 full life-cycle Oracle HCM Cloud implementations.
Ability to understand fundamental system design and purpose.
Ability to engage effectively at the business and technical level.
Strong written and verbal communication skills.
Oracle certification in your module of expertise preferred.
Experience with OTBI, HDL, HSDL, BIP, and FastFormula.
Ability to manage and deliver projects, including planning and estimating.
Proven ability to support sales as a Subject Matter Expert.
Strong interpersonal skills.
Knowledge of challenges commonly faced by client and support teams.
Ability to work well autonomously and in a team environment.
Ability to effectively manage priorities and multiple clients.
Self-motivated and able to plan work effort and manage priorities.
Experience leading and managing mid-size client projects independently.
Experience providing complex solutions to clients.
Extensive expertise across multiple technical domains and broad IT knowledge.
Proven track record of successful project management and client satisfaction.

Responsibilities

Maintain regular communication with mid- to large-size clients to understand their needs, concerns, and feedback; respond promptly to inquiries and resolve issues in a timely manner.
Align existing client practices and procedures with validated HCM Cloud methods to solve client needs and challenges.
Troubleshoot issues.
Propose best-practice solutions to resolve challenges.
Identify business requirements and map them to Oracle Cloud functionality.
Identify functionality gaps and develop solutions through process or design changes.
Configure Oracle Cloud to meet client requirements and document application setups.
Analyze and resolve functionality issues while proactively identifying long-term solutions.
Lead and present to clients and internal teams.
Advise clients on options, risks, and impacts to other processes and/or systems.
Manage scope and client expectations on individual assignments and in day-to-day activities.
Lead and support clients with the execution of test scripts.
Participate in internal forums for training, teamwork, issue resolution, and innovative design.
Provide knowledge transfer to clients.
Create specification documents for technical object development.
Serve as a visionary leader in the Oracle Cloud space, driving innovative solutions around the product.
Continuously implement and test advanced enhancements and new functionality.
Manage and oversee client accounts, including contract renewals, upselling, and cross-selling products or services.
Develop account plans to maximize value for both the client and Argano.
Focus on maintenance, reconfiguration, and new functionality or modules.
Ensure high levels of client satisfaction by delivering exceptional service and promptly addressing issues or complaints.
Collaborate with clients to understand their business goals and objectives, providing strategic insights and recommendations to help them succeed through Argano's products and services.
Work closely with internal sales, marketing, project managers, and other teams to align client needs with Argano’s offerings.
Prepare and present regular reports to management and clients, outlining key performance metrics and the status of client accounts.