Oracle Cloud AMS Functional Consultant

Cloudavanti; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking an experienced Oracle Cloud AMS Functional Consultant to enhance their team. This role involves providing post-implementation support, ensuring seamless operations for clients through effective troubleshooting, system enhancements, and compliance with SLA requirements. The ideal candidate will collaborate with cross-functional teams, conduct training, and maintain high-quality AMS support. If you have a strong background in Oracle Cloud applications and a passion for improving business processes, this opportunity is perfect for you.

Qualifications

• Hands-on experience in Oracle Cloud AMS support for ERP, HCM, SCM.
• Strong understanding of business processes related to Oracle Cloud applications.

Responsibilities

• Provide ongoing functional support for Oracle Cloud applications.
• Conduct root cause analysis and recommend solutions for system issues.

Skills

Oracle Cloud AMS support

ERP, HCM, SCM modules

Functional configurations

Problem-solving skills

Analytical skills

Communication skills

ServiceNow

Jira

Oracle reporting tools

Education

Oracle Cloud certifications

Tools

ServiceNow

Jira

OTBI

BI Publisher

Job description

We are seeking an experienced Oracle Cloud AMS (Application Managed Services) Functional Consultant to join our team. The ideal candidate will be responsible for providing post-implementation support, enhancements, and continuous improvements for Oracle Cloud applications, ensuring seamless business operations for our clients.

Key Responsibilities:

1. Provide ongoing functional support for Oracle Cloud applications (ERP, HCM, SCM, or other modules as applicable)
2. Work closely with business users to troubleshoot and resolve system issues
3. Perform system enhancements, configurations, and process optimizations
4. Support incident management, service requests, and change requests within Oracle Cloud
5. Conduct root cause analysis and recommend solutions for recurring system issues
6. Collaborate with technical teams for integrations, data migrations, and system updates
7. Assist in testing system patches, upgrades, and new feature deployments
8. Prepare and maintain functional documentation, SOPs, and training materials
9. Provide user training and ensure smooth adoption of Oracle Cloud functionalities
10. Ensure compliance with SLA requirements and deliver high-quality AMS support

Required Skills & Qualifications:

1. Hands-on experience in Oracle Cloud AMS support for ERP, HCM, SCM, or Financials modules
2. Strong understanding of business processes and best practices related to Oracle Cloud applications
3. Experience in functional configurations, troubleshooting, and issue resolution
4. Knowledge of Oracle Cloud quarterly updates and their impact on business processes
5. Strong problem-solving, analytical, and communication skills
6. Ability to work with cross-functional teams in a managed services environment
7. Oracle Cloud certifications in applicable modules
8. Experience in ServiceNow, Jira, or other ITSM tools for AMS support
9. Knowledge of Oracle reporting tools such as OTBI, BI Publisher
10. Prior experience in multi-client AMS support across industries