Oracle CC&B (Customer Care and Billing) Tech Consultant

Infosys Limited; United States; On-site; USD 114,000 - 167,000; Full time

Benefits offered by this job

Disability coverage

Health reimbursement accounts

Insurance (various)

401(k) plan

Job summary

Infosys Limited is seeking an Oracle CC&B Tech Consultant to join the SURE unit, focusing on utilities, resources, and energy. You will play a key role in business analysis, solution evaluation, and architecture design across CC&B implementations.

You will work on integrating CC&B with ERP and ancillary systems, develop architectural diagrams, and ensure scalable, reliable deployment with AI-enabled digital transformation initiatives. Relocation may be required for projects in the United States.

Qualifications

• Experience with at least 1-2 full-cycle implementations for a utility domain using Oracle CC&B.
• Experience integrating CC&B with core ERP and other enterprise systems.
• Understanding of Oracle CC&B product architecture, PIP, data model, and Oracle Utilities Application Framework.

Responsibilities

• Conduct business analysis using predictive analytics and scenario modeling to identify opportunities within utilities domain.
• Evaluate IT solutions and guide technology decisions for client goals.
• Create system documentation and articulate complex concepts to stakeholders.

Skills

CC&B experience

Utilities domain

CC&B architecture

Data model

PIP

CC&B development

Batch programming

UI maps

Web services

Java/HTML/JSP/XML

Education

Bachelor’s degree

Tools

WAM

MWM

MDM

GIS

Job description

Oracle CC&B (Customer Care and Billing) Tech Consultant

Technology|Oracle Industry Solutions|UGBU (Utilities Global Business Unit)

Technical Skills 2

Technology|Oracle Cloud|Oracle Knowledge

Overview

The Infosys SURE (Services, Utilities, Resources, Energy) unit is dedicated to empowering businesses within the services, utilities, energy, and resources sectors through strategic digital transformation. We specialize in guiding organizations through the complexities of disruption, enabling them to unlock value and realize sustainable growth. Join us to be part of a pioneering team that leverages advanced AI and digital technologies to drive innovation and operational excellence. You'll have the opportunity to work on transformative projects that shape the future of these critical industries, collaborate with industry experts, and develop resilient strategies that respond to change and seize new opportunities. If you're passionate about AI and eager to make a significant impact, the Infosys SURE unit is the perfect place for you to grow and excel

In the assigned Job Role of Domain Consultant 3, your Area Of Responsibility will be as below:

• Perform business analysis projects using advanced techniques (e.g., predictive analytics, scenario modelling) to identify strategic opportunities within the domain, influencing long-term decisions and value chain optimization
• Perform detailed evaluations of IT solutions, leveraging domain expertise to assess effectiveness and alignment with client goals, guiding strategic technology decisions
• Create documentation for systems, ensuring precision and thoroughness, while leading efforts to articulate sophisticated technical concepts for diverse stakeholders
• Perform specialized research on third-party products, providing in-depth insights on features, performance, and integration capabilities to ensure alignment with client needs and industry standards
• Create solution architectures and develop comprehensive architectural diagrams, ensuring scalability, resilience, and integration with existing infrastructure.
• Run the technical aspects of implementation by applying domain knowledge and ensuring scalable optimal system performance. Design and execute maintenance strategies to ensure long-term system reliability

Your contribution to the team:

• Expertise in of IT solutions and solution architecture for specific sectors
• Proficiency in evaluating IT solutions and aligning them with business enhancement goals
• A focus on innovation and adaptability for integrating new technologies
• Proactive problem-solving to streamline complex requirements.
• Skilled in research, innovation adoption, and designing scalable architectures, aligned with industry standards and best practices

Required Skill and Experience

• Experience of at least 1 or 2 full-cycle implementation for a utility (Power/Water/Swear Water Domain) with hands on technical and deployment experience in Oracle CC&B.
• Experience with process integration of CC&B with other utility enterprise and operational systems such as core ERP, WAM, MWM, MDM, GIS etc.
• Experience in Oracle CC&B Product Architecture , Oracle PIP, Data Model, Oracle Utilities Application Framework
• Exposure to US (Regulated and De-Regulated) Markets
• Experience in CC&B Application Development Frame works

Preferred Skill and Experience

• Experience in Batch Programming, Algorithm, UI Maps, BO/MO, Change Handlers, Service Scripts ,Business Scripts, BPA Script ,Application Service, User Exits (Java/HTML/JSP/XML) and web services development.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Estimated annual compensation range for this role will be as follows:

In CA, WA, NY, CO, MD, IL, MN, NJ, VT, MA: $114,000 to $167,000

In Washington, DC: $106,000 to $147,500

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.

We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.