ORACLE BRM SENIOR DEVELOPER (Support)

TechDigital Group; Miami (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

TechDigital Group is seeking an Oracle BRM Support Engineer in Miami, Florida. The role involves continuous monitoring of the BRM system, incident management, and performance optimization to ensure reliable service delivery.

The ideal candidate will have expertise in Oracle BRM, strong problem-solving skills, and a team-oriented approach. Responsibilities include troubleshooting issues, documentation, user support, and collaboration with cross-functional teams to enhance system efficiency.

Qualifications

• Proven experience with Oracle BRM and a focus on 24x7 support.
• Strong analytical skills and attention to detail.
• Ability to work collaboratively in a team environment.

Responsibilities

• Continuously monitor the BRM system to detect issues.
• Respond to and resolve incidents within service levels.
• Perform regular maintenance tasks to ensure system reliability.
• Diagnose and resolve technical issues and collaborate with IT teams.
• Ensure integrity and security of customer data.
• Maintain documentation of incidents and resolutions.
• Provide support and training to end-users on the BRM system.
• Monitor system performance and implement optimizations.
• Ensure compliance with regulatory requirements.

Skills

Technical expertise in Oracle Billing and Revenue Management (BRM)

Problem solving and troubleshooting skills

Communication and Collaboration

Job description

Top Must Haves

• Technical expertise in Oracle Billing and Revenue Management (BRM)
• Problem solving and trouble shooting skills
• Communication and Collaboration

Oracle BRM (Billing and Revenue Management) 24x7 Support Engineer key responsibilities

1. Round-the-Clock Monitoring: Continuously monitor the BRM system to detect and address issues promptly, ensuring minimal downtime.
2. Incident Management: Respond to and resolve incidents and service requests within agreed service levels, providing timely updates to stakeholders.
3. System Maintenance: Perform regular maintenance tasks such as patching, upgrades, and performance tuning to keep the system running smoothly.
4. Troubleshooting and Problem Resolution: Diagnose and resolve technical issues, working closely with other IT teams and vendors as needed.
5. Data Integrity and Security: Ensure the integrity and security of customer data, implementing necessary measures to protect against data breaches and loss.
6. Documentation: Maintain detailed documentation of incidents, resolutions, system configurations, and procedures to ensure knowledge sharing and continuity.
7. User Support and Training: Provide support and training to end-users, helping them navigate and utilize the BRM system effectively.
8. Performance Monitoring and Optimization: Continuously monitor system performance and implement optimizations to enhance efficiency and reliability.
9. Compliance and Reporting: Ensure compliance with regulatory requirements and prepare regular reports on system performance and incidents.
10. Collaboration: Work collaboratively with cross-functional teams to implement new features, enhancements, and integrations.

Team player - collaborate with offshore team in India to ensure 24X7 support.