Senior Oracle BRM 24x7 Support Engineer

TechDigital Group; Miami (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

TechDigital Group is seeking an Oracle BRM Support Engineer in Miami, Florida. The role involves continuous monitoring of the BRM system, incident management, and performance optimization to ensure reliable service delivery.

The ideal candidate will have expertise in Oracle BRM, strong problem-solving skills, and a team-oriented approach. Responsibilities include troubleshooting issues, documentation, user support, and collaboration with cross-functional teams to enhance system efficiency.

Qualifications

• Proven experience with Oracle BRM and a focus on 24x7 support.
• Strong analytical skills and attention to detail.
• Ability to work collaboratively in a team environment.

Responsibilities

• Continuously monitor the BRM system to detect issues.
• Respond to and resolve incidents within service levels.
• Perform regular maintenance tasks to ensure system reliability.
• Diagnose and resolve technical issues and collaborate with IT teams.
• Ensure integrity and security of customer data.
• Maintain documentation of incidents and resolutions.
• Provide support and training to end-users on the BRM system.
• Monitor system performance and implement optimizations.
• Ensure compliance with regulatory requirements.

Skills

Technical expertise in Oracle Billing and Revenue Management (BRM)

Problem solving and troubleshooting skills

Communication and Collaboration

Job description

TechDigital Group is seeking an Oracle BRM Support Engineer in Miami, Florida. The role involves continuous monitoring of the BRM system, incident management, and performance optimization to ensure reliable service delivery.

The ideal candidate will have expertise in Oracle BRM, strong problem-solving skills, and a team-oriented approach. Responsibilities include troubleshooting issues, documentation, user support, and collaboration with cross-functional teams to enhance system efficiency.