Optometry Scheduling Specialist — Patient Care & Career Growth

Bridgeview Eye Partners; Fort Wayne (IN); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Bridgeview Eye Partners in Fort Wayne, IN, is hiring a Scheduling Coordinator for our call center/medical office environment. You will greet patients, manage communications, and ensure accurate appointment data while educating patients about their visits and eligibility.

The role focuses on accuracy, organization, and compassionate patient care in a fast-paced setting, supporting exam staff and optimizing schedules.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills in person, by phone, and in writing.
• Strong organizational skills and attention to detail.
• Dependable, self-motivated, proactive, and adaptable in a fast-paced environment.

Responsibilities

• Greet patients in a friendly, professional manner and manage phone communications.
• Follow up on missed or cancelled appointments and triage patient needs to schedule appropriately.
• Educate patients on their appointments and insurance eligibility.
• Collect and enter accurate patient demographic data into our electronic health record.
• Support exam staff by recognizing the exam process and recording details accurately.
• Optimize schedules and help the practice run efficiently.
• Maintain a high standard of service and quality care with every patient interaction.

Skills

Communication

Organizational skills

Dependable

Self-motivated

Education

High school diploma or equivalent

Tools

EHR software

Optometric terminology

Job description

Bridgeview Eye Partners in Fort Wayne, IN, is hiring a Scheduling Coordinator for our call center/medical office environment. You will greet patients, manage communications, and ensure accurate appointment data while educating patients about their visits and eligibility.

The role focuses on accuracy, organization, and compassionate patient care in a fast-paced setting, supporting exam staff and optimizing schedules.