Optometry Front Desk Specialist – Patient Access & Scheduling

Mercy Health Corporation; Rockford (IL); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & Disability Insurance

Paid time off

Tuition reimbursement

Parental leave

Job summary

Mercyhealth in Rockford, IL, is seeking a friendly medical receptionist to support clerical and Epic scheduling responsibilities. You will greet visitors, answer calls, schedule appointments, verify demographics, and help patients navigate MyChart and billing tasks with accuracy.

Ideal candidates have a High School diploma and prior reception experience; knowledge of Epic is a plus. The role offers competitive compensation, comprehensive benefits, and opportunities for professional growth within

Qualifications

• High School diploma or equivalent preferred.
• Previous medical reception or reception experience preferred.

Responsibilities

• Answer incoming telephone calls and route to appropriate personnel.
• Schedule patient appointments.
• Register patients in Epic and verify demographics.
• Collect co-payments and process online payments in Epic.
• Maintain lobby area and assist visitors.
• Ensure patient privacy and HIPAA compliance.

Skills

Customer service

Interpersonal communication

Data entry

Education

High School diploma or equivalent

Tools

Epic

Job description

Mercyhealth in Rockford, IL, is seeking a friendly medical receptionist to support clerical and Epic scheduling responsibilities. You will greet visitors, answer calls, schedule appointments, verify demographics, and help patients navigate MyChart and billing tasks with accuracy.

Ideal candidates have a High School diploma and prior reception experience; knowledge of Epic is a plus. The role offers competitive compensation, comprehensive benefits, and opportunities for professional growth within