Optometry Care Leader: Patient Experience & Training

LensCrafters; Jenkintown (PA); Vor Ort; USD 59.000 - 72.000; Vollzeit

Benefits dieser Stelle

Health benefits

Bonus/commission plan

Zusammenfassung

LensCrafters is seeking a Full-Time team member to support the optometric practice and patient care in our store. You will partner with the Managing Doctor to ensure high-quality care, drive patient flow, and deliver exceptional service. You will manage appointments, data, and communications to support both the doctor and retail functions.

The role emphasizes patient experience, team training, scheduling coordination, and adherence to HIPAA guidelines within a fast-paced retail environment.

Qualifikationen

• High School graduate or equivalent.
• Minimum of 3 years’ experience.
• Patient service; strong interpersonal skills.
• Leadership; coaching skills.
• Problem solving ability.
• Sales skills.
• Strong communicator and listener.
• Ability to manage time effectively and problem solve.
• Strong organizational skills and prioritization.
• Ability to work independently.
• Attention to detail.
• Previous experience in customer service, retail and/or optical.
• Two years of optical or supervisory experience.
• Demonstrate good ophthalmic lens product knowledge.

Aufgaben

• Ensure associate behaviors exceed OD NPS and patient retention.
• Deliver best in class TAB (The Appointment Book) performance; promote annual eye exams.
• Attract new patients to the practice.
• Lead through the OD labor model and optimize patient flow for a positive experience.
• Greet patients with a genuine positive attitude.
• Promptly answer the telephone in a friendly and courteous manner.
• Explain all required paperwork, tests, insurance benefits, products/services and timeframe.
• Ensure that Next Eye Exam calls are made daily.
• Ensure scheduled patients are contacted and reminded within 24 hours; address no-shows promptly.
• Collect all patient data in TAB; prepare patient charts the night before.
• Perform assessment, contact lens insertion/removal and patient care training.
• Train/certify all newly hired doctor’s office associates.
• Observe and coach on quality of assessment.
• Order contact lens trials in advance and manage stock validity.
• Coach and model how to present annual supplies of contacts to patients.
• Assist in recruiting/selecting high-caliber doctor support staff.
• Ensure doctor office supplies are ordered timely.
• Maintain Physician referral log accurately.
• Provide associate scheduling feedback to the Managing Doctor and Store Manager.
• Display patience and courtesy to indecisive or difficult patients and staff.
• Maintain HIPAA-compliant records.
• Capture all patient and prescription data, including exam fees, in POS.
• Maintain office appearance aligned with brand guidelines.
• Promote store promotions to staff.
• Keep the office clean and organized.

Kenntnisse

Patient service

Leadership

Coaching

Problem solving

Sales skills

Strong communicator

Time management

Attention to detail

Ausbildung

High School diploma or equivalent

Jobbeschreibung

LensCrafters is seeking a Full-Time team member to support the optometric practice and patient care in our store. You will partner with the Managing Doctor to ensure high-quality care, drive patient flow, and deliver exceptional service. You will manage appointments, data, and communications to support both the doctor and retail functions.

The role emphasizes patient experience, team training, scheduling coordination, and adherence to HIPAA guidelines within a fast-paced retail environment.