Optometric Technician II - Precision Eye Care Professionals

Socket.dev; Bowling Green (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Socket.dev is seeking an Optometric Technician II to support the optometrist in patient care and ensure a high-quality patient experience in Bowling Green, KY. You will screen patients, collect histories, assist with diagnostic tests, and help manage scheduling and communications.

This role requires strong customer service, solid math and data entry skills, and the ability to adapt to busy, patient-focused environments. Certification like CPO/CPOA is preferred, and EMR experience is a plus.

Qualifications

• 2+ years of optometric or clinical experience.
• CPO or CPOA certification preferred.
• Strong verbal and written communication.
• Attention to detail and math skills.
• Able to multitask and manage time effectively.
• Team player with interpersonal skills.

Responsibilities

• Screen patients before exam and administer diagnostic tests.
• Gather patient medical history and document findings.
• Coordinate scheduling and manage patient flow in the office.
• Explain insurance coverage and vision benefits to patients.
• Post charges for exams, co-pays, and products sold.
• Document exams and prescriptions accurately in EMR.
• Support the team to achieve department goals.

Skills

Customer service

Communication

Multitasking

Time management

Organizational skills

Problem-solving

Math skills

Team player

Continuing education

Education

High school diploma or equivalent

CPO / CPOA preferred

Tools

EMR systems

Job description

Optometric Technician II

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. The role is primarily responsible for assisting the Optometrist in patient care while demonstrating how we love eyes, care about the people behind them, and execute a flawless patient experience. Under the guidance of the optometrist or location manager, assist with activities including but not limited to the following:

• Pre-screen patients before they see the optometrist, including the administration of diagnostic tests
• Gather patient’s medical history
• Communicating with doctors, staff, and patients
• Answer phone calls, greet patients and schedule appointments
• Educate patients on their insurance coverage and vision benefits
• Train patients on proper contact lens use and care
• Obtain insurance authorizations and verification of benefits
• Accurately post charges for exam fees, co-pays, and products sold
• Assist other members of the team as needed to reach individual and team goals
• Accurately and thoroughly document optometry exams and procedures as they are being performed by the doctor.
• List all appropriate diagnoses and symptoms as well as follow-up instructions and prescriptions as directed by the doctor.
• Coordinate patient scheduling and monitor patient flow throughout the office, properly communicating delays

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 2+ years of experience and:

• CPO & CPOA preferred
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong multi-tasking, time management, and organizational skills
• Strong problem-solving skills
• Ability to do basic math
• Team player with good interpersonal and listening skills
• Passion for self-improvement and continuing education
• Must be flexible to accommodate schedule change(s) on short notice to fulfill business needs
• Previous experience as an Optometric Technician
• Previous experience with electronic medical records

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt

Department: Clinic