Optometric Technician II - 043

Keplr Vision; Louisville, Northern (KY, KY); Hybrid; USD 30,000 - 38,000; Full time

Job summary

Gaddie Eye Centers - Oxmoor in Louisville, KY seeks an Optometric Technician II to support the optometrist in delivering high-quality patient care.

Responsibilities include pre-screening patients, collecting medical histories, coordinating with staff, and educating patients on insurance coverage and vision benefits. Experience with EMR systems and accuracy in documentation are essential.

Qualifications

• Excellent customer service and communication are critical to this role.
• 2+ years of experience in a similar setting or role is preferred.
• CPO & CPOA are preferred qualifications.
• Experience using electronic medical records is required or highly desirable.

Responsibilities

• Pre-screen patients before they see the optometrist and administer diagnostic tests.
• Gather patient medical history and document accurately.
• Communicate with doctors, staff, and patients throughout the visit.
• Greet patients, answer phone calls, and schedule appointments.
• Educate patients on insurance coverage and vision benefits.
• Train patients on proper contact lens use and care.
• Obtain insurance authorizations and verify benefits.
• Post charges for exams, co-pays, and products sold.
• Support team to achieve individual and group goals.
• Document optometry exams and prescribed follow-up instructions.

Skills

Customer service

Verbal & written communication

Multitasking & time management

Team player

Flexible schedule

Optometric technician experience

Electronic medical records

Education

High school diploma or equivalent

Tools

Electronic Medical Records

Job description

Gaddie Eye Centers - Oxmoor, 7635 Shelbyville Rd, Louisville, Kentucky, United States of America

Job Description

Posted Thursday, August 13, 2026 at 4:00 AM

Optometric Technician II - Gaddie Eye Centers - Oxmoor

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. The role is primarily responsible for assisting the Optometrist in patient care while demonstrating how we love eyes, care about the people behind them, and execute a flawless patient experience. Under the guidance of the optometrist or location manager, assist with activities including but not limited to the following:

• Pre-screen patients before they see the optometrist, including the administration of diagnostic tests
• Gather patient's medical history
• Communicating with doctors, staff, and patients
• Answer phone calls, greet patients and schedule appointments
• Educate patients on their insurance coverage and vision benefits
• Train patients on proper contact lens use and care
• Obtain insurance authorizations and verification of benefits
• Accurately post charges for exam fees, co-pays, and products sold
• Assist other members of the team as needed to reach individual and team goals
• Accurately and thoroughly document optometry exams and procedures as they are being performed by the doctor.
• List all appropriate diagnoses and symptoms as well as follow-up instructions and prescriptions as directed by the doctor.
• Coordinate patient scheduling and monitor patient flow throughout the office, properly communicating delays

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 2+ years of experience and:

• CPO & CPOA preferred
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong multi-tasking, time management, and organizational skills
• Strong problem-solving skills
• Ability to do basic math
• Team player with good interpersonal and listening skills
• Passion for self-improvement and continuing education
• Must be flexible to accommodate schedule change(s) on short notice to fulfill business needs
• Previous experience as an Optometric Technician
• Previous experience with electronic medical records

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.

Gaddie Eye Centers - Oxmoor, 7635 Shelbyville Rd, Louisville, Kentucky, United States of America