Optometric Technician I - 153

Cool Springs Eye Care; Franklin (TN); On-site; USD 31,000 - 37,000; Full time

Job summary

Cool Springs EyeCare in Franklin, Tennessee is seeking an Optometric Technician to support the optometrist and ensure an outstanding patient experience. The role involves pre-screening patients, gathering medical histories, and coordinating exams with the team.

The ideal candidate has 1+ years of experience, a high school diploma, and strong communication, multitasking, and organizational skills; flexibility for schedule changes is required. Join our dedicated practice team today.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong multitasking and time management skills.
• Strong organizational skills and attention to detail.
• Must be flexible to accommodate schedule changes.
• Previous Optometric Technician experience preferred.
• Experience with electronic medical records preferred.

Responsibilities

• Pre-screen patients before they see the optometrist, including diagnostic tests.
• Gather patient's medical history and communicate with doctors, staff, and patients.
• Answer phone calls, greet patients and schedule appointments.
• Educate patients on insurance coverage and vision benefits; train patients on contact lens use.
• Obtain insurance authorizations and verification of benefits; post charges for exam fees, co-pays, and products.
• Assist other team members to reach individual and team goals; document exams and procedures as performed.
• List diagnoses, symptoms, follow-up instructions, and prescriptions per doctor guidance.
• Coordinate patient scheduling and monitor patient flow, communicating delays.

Skills

Customer service

Communication

Multitasking

Team player

Attention to detail

Education

High school diploma or equivalent

Job description

Cool Springs EyeCare, 3252 Aspen Grove Drive, Franklin, Tennessee, United States of America

Job Description

Posted Monday, August 24, 2026 at 4:00 AM

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. The role is primarily responsible for assisting the Optometrist in patient care while demonstrating how we love eyes, care about the people behind them, and execute a flawless patient experience. Under the guidance of the optometrist or location manager, assist with activities including but not limited to the following:

• Pre-screen patients before they see the optometrist, including the administration of diagnostic tests
• Gather patient's medical history
• Communicating with doctors, staff, and patients
• Answer phone calls, greet patients and schedule appointments
• Educate patients on their insurance coverage and vision benefits
• Train patients on proper contact lens use and care
• Obtain insurance authorizations and verification of benefits
• Accurately post charges for exam fees, co-pays, and products sold
• Assist other members of the team as needed to reach individual and team goals
• Accurately and thoroughly document optometry exams and procedures as they are being performed by the doctor.
• List all appropriate diagnoses and symptoms as well as follow-up instructions and prescriptions as directed by the doctor.
• Coordinate patient scheduling and monitor patient flow throughout the office, properly communicating delays

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 1+ years of experience and:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong multi-tasking and time management skills
• Strong organizational skills and attention to detail
• Strong problem-solving skills
• Ability to do basic math
• Team player with good interpersonal and listening skills
• Passion for self-improvement and continuing education
• Must be flexible to accommodate schedule change(s) on short notice to fulfill business needs
• Previous experience as an Optometric Technician, preferred but not required
• Previous experience with electronic medical records, preferred but not required

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.

Cool Springs EyeCare, 3252 Aspen Grove Drive, Franklin, Tennessee, United States of America