Optometric Technician - Chestnut Hill

Warby Parker; Massachusetts; On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k) retirement plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Free eyewear

And more (just ask!)

Job summary

Warby Parker in Massachusetts is seeking Optometric Technicians to work with our optometrists to deliver a stellar patient experience in-store. You will manage high patient volume, conduct pre-testing, assist with contact lens insertion/removal training, and support video-assisted eye exams where available.

You will help with booking flow, ensure accurate data records, and assist the doctor and store team while maintaining HIPAA compliance.

Qualifications

• Experience in a medical environment preferred.
• Strong patient care and communication skills required.
• Ability to learn and use medical software quickly.

Responsibilities

• Act as liaison between doctor and patient to build rapport.
• Perform preliminary data collection (autorefraction, visual acuity, eye pressure).
• Support in-person and video-assisted eye exams where available.
• Deliver insertion/removal training for contact lenses and train teammates.
• Guide patients through booking, reminders, and follow-ups for a seamless visit.
• Maintain accurate records of data collected and assist with report preparation.
• Ensure compliance with HIPAA/PIPEDA and company privacy policies.
• Prepare and maintain exam room, replenish supplies, and calibrate equipment.
• Support retail team as directed by Store Leader.

Skills

Patient care

Team collaboration

Multitasking

Tech proficiency

Education

CPOT certification

Tools

EMR systems

G Suite

Retinal camera operation

Job description

We're searching for all-around amazing Optometric Technicians to work hand in hand with our Optometrists to give each eye exam patient a stellar experience in our stores. You'll help manage a high volume of patients, complete pre-testing, support with new contact lens insertion and removal training, deliver video assisted eye exams (where applicable), collect critical data, and generally keep our eye exam operations running extra smoothly. Sounds like the job for you? Keep reading.

What you'll do:

• Act as the primary liaison between doctor and patient, establishing a great rapport with all eye exam patients
• Perform preliminary clinical data collection (including but not limited to: autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry)
• Support with in person and video assisted eye exam appointments as available
• Support new contact lens wearers through delivering insertion and removal training. Additionally, train additional team members (as directed by the Store Leader) on how to deliver insertion and removal training
• Support the patient and store team through each step of the booking process with appointment confirmation, annual exam outreach, and contact lens follow up to ensure the patient has a seamless appointment experience
• Efficiently manage the flow of our patients through the eye exam process
• Provide support to the doctor in maintaining meticulous and accurate records of data collected
• Help with the preparation of reports to other medical professionals as needed
• Ensure adherence to governmental regulations and privacy policies (e.g. HIPAA/PIPEDA), and company procedures
• Prepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials up-to-date, ensuring the highest standards of cleanliness for our equipment, and performing ongoing maintenance and calibration as needed
• Support the retail sales team as directed by the Store Leader

Who you are:

• Professional, articulate, and have a compassionate approach to patient care
• A team player who's effective and efficient when collaborating and communicating with doctors, the store team, and patients
• Excellent with multitasking, organization, and time management in prioritizing appointments to maintain efficient patient flow
• Able to think outside of the box when needed
• Precise and comfortable with technology, and able to quickly learn and effectively use new medical applications
• Excited to work side by side (or virtually!) with a doctor in a high-volume retail setting

Extra Credit:

• 1+ years of experience in a medical environment supporting doctors
• Exceptionally knowledgeable about eyewear and able to accurately describe the features and benefits of different offerings. (Patients have questions, and we always like to have answers.)
• Working knowledge of G Suite
• Previous work experience with optometry, electronic health records, or medical care
• Familiar with healthcare technology systems and equipment (EMR systems, retinal cameras, exam room equipment)
• Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician)

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.

For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.

For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave1
• Paid Holidays1
• Vacation days per year1
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

Some benefits of working at Warby Parker for part-time employees:

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave2
• And more (just ask!)

1 WA only: Full-Time employees’ paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked). 2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.