Optometric Technician - Burlington Mall

Warby Parker; Burlington (MA); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Health, vision, and dental insurance

Employee Stock Purchase Plan

Free eyewear

Job summary

A leading optical retailer is seeking an Optometric Technician to provide outstanding eye exam experiences. Responsibilities include acting as a liaison between doctors and patients, performing clinical data collection, and managing patient flow during eye exams. The ideal candidate should be professional, compassionate, and comfortable with technology. Competitive salary and benefits package is offered, including health insurance and stock purchase plans.

Qualifications

• Professional and compassionate approach to patient care.
• 1+ years of experience in a medical environment supporting doctors.
• Excited to work in a high-volume retail setting.

Responsibilities

• Act as primary liaison between doctor and patient.
• Perform preliminary clinical data collection.
• Support patient flow and appointment management.

Skills

Patient care

Multitasking

Organization

Effective communication

Technology proficiency

Education

Completion of Optometric Technician training program or CPOT certification

Tools

G Suite

Electronic health records systems

Job description

Overview

We’re searching for all-around amazing Optometric Technicians to work with Optometrists to provide a stellar eye exam experience in our stores. You’ll help manage a high volume of patients, complete pre-testing, support with contact lens insertion and removal training, deliver video-assisted eye exams (where applicable), collect critical data, and keep eye exam operations running smoothly.

What you’ll do

• Act as the primary liaison between doctor and patient, establishing a great rapport with eye exam patients
• Perform preliminary clinical data collection (including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry)
• Support with in-person and video-assisted eye exam appointments as available
• Support new contact lens wearers through insertion and removal training; train additional team members on this training as directed by the Store Leader
• Support the patient and store team through each step of the booking process with appointment confirmation, annual exam outreach, and contact lens follow up
• Efficiently manage the flow of patients through the eye exam process
• Provide support to the doctor in maintaining meticulous and accurate records of data collected
• Help prepare reports for other medical professionals as needed
• Ensure adherence to governmental regulations and privacy policies (e.g., HIPAA/PIPEDA) and company procedures
• Prepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials up-to-date, maintaining cleanliness, and performing ongoing maintenance and calibration as needed
• Support the retail sales team as directed by the Store Leader

Who you are

• Professional, articulate, and compassionate in patient care
• A team player who communicates effectively with doctors, the store team, and patients
• Excellent multitasking, organization, and time management skills to prioritize appointments and maintain efficient patient flow
• Able to think creatively when needed
• Precise and comfortable with technology; quickly learn and effectively use new medical applications
• Excited to work side by side (or virtually) with a doctor in a high-volume retail setting

Extra Credit

• 1+ years of experience in a medical environment supporting doctors
• Knowledgeable about eyewear and able to describe features and benefits; answer patient questions
• Working knowledge of G Suite
• Experience with optometry, electronic health records, or medical care
• Familiar with healthcare technology systems and equipment (EMR systems, retinal cameras, exam room equipment)
• Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician)

Compensation and benefits

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes a competitive base salary/hourly rate and variable compensation for eligible employees. The listed compensation range is a good faith estimate at the time of posting; final compensation is determined by qualifications, experience, internal equity, and market data. Non-exempt employees are eligible for overtime pay if required to work more than 40 hours in a workweek.

Benefits for full-time employees

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid Holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

Benefits for part-time employees

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave
• And more (just ask!)

Warby Parker will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws. In California, review the privacy disclosures in Section 8 of our Privacy Policy for CPRA rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. For applicable postings, the application window and related notes may appear. Certain state-specific details may apply.