Optometric Technician - Walnut Creek

Warby Parker; Walnut Creek (CA); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

AD&D insurance

Paid sick leave

Paid holidays

Vacation days

401(k)

Parental leave

Short-term disability

Employee stock purchase plan

EAP

Bereavement support

Optical education reimbursement

Free eyewear

Job summary

Warby Parker is seeking an Optometric Technician to work closely with our optometrists in a busy retail setting. You will assist with pre-testing, data collection, and training new staff on contact lens insertion/removal while ensuring a seamless patient experience.

You’ll help manage high patient volumes and support the store team throughout the appointment process. The role requires comfort with medical technology, meticulous record-keeping, and a patient-first approach.

Qualifications

• Experience supporting optometrists and handling high-volume eye exams.
• Ability to perform pre-testing such as autorefraction, visual acuity, and eye pressure.
• Experience with contact lens insertion/removal training and data collection.
• Familiarity with HIPAA privacy policies and store procedures.

Responsibilities

• Act as liaison between doctor and patient to build rapport.
• Conduct preliminary clinical data collection (autorefraction, visual acuity, etc.).
• Support in-person and video-assisted eye exams.
• Train staff on contact lens insertion/removal.
• Assist with appointment booking and follow-up to ensure seamless visits.
• Manage patient flow through the eye exam process.
• Maintain accurate records of collected data.
• Prepare reports for other medical professionals.
• Ensure compliance with HIPAA/PIPEDA and company policies.
• Maintain organized exam rooms and replenish supplies.

Skills

Autorefraction

Visual acuity

Pupil testing

Retinal imaging

HIPAA compliance

Team collaboration

Training others

Tech proficiency

Tools

EMR systems

G Suite

Retinal cameras

Job description

We’re searching for all‑around amazing Optometric Technicians to work hand in hand with our optometrists to give each eye exam patient a stellar experience in our stores. You’ll help manage a high volume of patients, complete pre‑testing, support with new contact lens insertion and removal training, deliver video‑assisted eye exams (where applicable), collect critical data, and generally keep our eye exam operations running extra smoothly.

What you’ll do:

• Act as the primary liaison between doctor and patient, establishing a great rapport with all eye exam patients
• Perform preliminary clinical data collection (including but not limited to autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry)
• Support with in‑person and video‑assisted eye exam appointments as available
• Support new contact lens wearers through delivering insertion and removal training. Additionally, train additional team members (as directed by the store leader) on how to deliver insertion and removal training
• Support the patient and store team through each step of the booking process with appointment confirmation, annual exam outreach, and contact lens follow‑up to ensure the patient has a seamless appointment experience
• Efficiently manage the flow of our patients through the eye exam process
• Provide support to the doctor in maintaining meticulous and accurate records of data collected
• Help with the preparation of reports to other medical professionals as needed
• Ensure adherence to governmental regulations and privacy policies (e.g., HIPAA/PIPEDA), and company procedures
• Prepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials up‑to‑date, ensuring the highest standards of cleanliness for our equipment, and performing ongoing maintenance and calibration as needed
• Support the retail sales team as directed by the store leader

Who you are:

• Professional, articulate, and have a compassionate approach to patient care
• A team player who is effective and efficient when collaborating and communicating with doctors, the store team, and patients
• Excellent with multitasking, organization, and time management in prioritizing appointments to maintain efficient patient flow
• Able to think outside of the box when needed
• Precise and comfortable with technology, and able to quickly learn and effectively use new medical applications
• Excited to work side by side (or virtually!) with a doctor in a high‑volume retail setting

Extra Credit:

• 1+ years of experience in a medical environment supporting doctors
• Exceptionally knowledgeable about eyewear and able to accurately describe the features and benefits of different offerings (patients have questions, and we always like to have answers.)
• Working knowledge of G Suite
• Previous work experience with optometry, electronic health records, or medical care
• Familiar with healthcare technology systems and equipment (EMR systems, retinal cameras, exam room equipment)
• Completion of an optometric technician training program or CPOT certification (Certified Paraoptometric Technician)

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees. For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate’s qualifications, experience, internal equity, and relevant market data.

For applicable postings, non‑exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Some benefits of working at Warby Parker for full‑time employees:

• Health, vision, and dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non‑birthing parents included)
• Short‑term disability
• Employee stock purchase plan
• Employee assistance program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear
• And more (just ask!)

Some benefits of working at Warby Parker for part‑time employees:

• Employee assistance program (EAP)
• Employee stock purchase plan
• Free eyewear
• Paid sick leave
• And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles fair chance initiative for hiring ordinance, the San Francisco fair chance ordinance, and the California fair chance act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our privacy policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California privacy rights act (CPRA).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our career website.