Optometric Technician

Group Health Cooperative of South Central Wisconsi; Fitchburg (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid parental leave

Disability insurance

Life insurance

Flexible spending account

Eyewear discounts

Tuition reimbursement

Job summary

Hatchery Hill Clinic in Fitchburg, Wisconsin, seeks an Optometric Technician/Assistant to provide optical dispensing services, support eyewear sales, and assist the optometrists with patient care. You will manage orders in the Eye Care Center software, perform routine patient testing, triage inquiries, and help maintain a welcoming, accurate eye care environment for diverse patients.

Required qualifications include an Associate’s degree from an accredited Optometric Technician/Assistant program;

Qualifications

• Associate degree required from an accredited Optometric Technician/Assistant program.
• ABO NCLE or CPOT/CPOA certification preferred; not required.
• CPR/HP CPR-AED certification required within four months of employment.
• Ability to verify prescriptions for eyeglasses and contact lenses.
• Familiarity with Eye Care Center software and patient data entry.

Responsibilities

• Provide optical dispensing services and point-of-sale support related to eyewear and lenses.
• Maintain a cost-effective, attractive retail environment that supports selling quality products.
• Provide routine and urgent clinical care to ocular health and patient well-being.
• Perform triage and scheduling, assist with preliminary testing, and document in electronic records.
• Assist optometrists under supervision and manage appointment scheduling and tests.

Skills

Customer service

Communication

Interpersonal skills

Cultural sensitivity

Detail oriented

Education

Associate’s degree from an accredited Optometric Technician/Assistant program

ABO NCLE or CPOT/CPOA certification

Tools

Eye Care Center software

Microsoft Office

Electronic Medical Records

EPIC (desirable)

Job description

Hatchery Hill Clinic - 3051 Cahill Main, Fitchburg, Wisconsin, United States of America

Responsibilities

• Provide optical dispensing services and point-of-sale support related to eyeglasses, contact lenses, and other merchandise using the electronic records system.
• Maintain a cost-effective, attractive retail environment that supports selling quality products.
• Provide routine and urgent clinical care to maintain ocular health and patient well-being.
• Perform triage and scheduling of patients, assist optometrists in preliminary testing, visual field testing, digital photography, and triage phone calls and messages with appropriate documentation in the electronic record.
• Manage automated appointment scheduling and other tests as needed under general direction and supervision from the Eye Care Center Manager; optometrists provide direction and guidance to the technician.

Qualifications

• Associate’s degree from an accredited Optometric Technician/Assistant program, or equivalent training.
• Certification preferred but not required: ABO NCLE or CPOT/CPOA, or JCAHPO COA/COT, or equivalent.
• Possession or eligibility for a valid Healthcare Provider CPR/AED certificate; certification required within four months of employment.
• Ability to verify prescriptions for eyeglasses and contact lenses.
• Proficiency in knowledge about new lens and frame products and ability to communicate this information to patients.
• Proficiency in frame styling, adjusting, repairing, and assembling eyewear.
• Ability to enter all contact and eyeglasses orders and billing information in the Eye Care Center software.
• Ability to instruct patients on handling and use of contact lenses; ability to verify and polish contact lenses.
• Ability to perform routine patient testing (acuities, tonometry, visual fields) and other procedures as directed by the Optical Supervisor or the Optometrist.
• Ability to perform clinical procedures related to vision and ocular health evaluation and assist in ocular first-aid administration.
• Ability to perform all optometric pre-screening tests and enter data into an electronic medical record.
• Ability to perform automated visual field testing and retinal photography.
• Good oral and written communication skills; excellent customer service and interpersonal skills; ability to be culturally sensitive and work with diverse patients.
• Ability to handle and triage patient inquiries regarding appointments, eyeglasses, and contact lenses and document appropriately in the medical record and Eye Care Center software.
• Maintain patient confidentiality; knowledge of HIPAA requirements.
• Knowledge of medical records or ability to learn documentation requirements; familiarity with MS Office, electronic medical record systems, and scheduling applications.
• Experience with EPIC is desirable.
• Physical ability to lift up to 15 pounds; capacity to sit or stand for extended periods; ability to use CRT extensively; ability to work cooperatively with coworkers and the public; some flexible hours may be required.

Benefits and Culture

• Comprehensive benefits package including medical and dental insurance, paid parental leave, short-term and long-term disability, and life insurance.
• Flexible spending account, employee assistance programs, tuition reimbursement, and eyewear discounts.

Equal Employment Opportunity

Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.