Optometric Technician

Group Health Cooperative of South Central WI; Fitchburg (WI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health and dental insurance

Tuition reimbursement

Flexible spending account

Job summary

A healthcare cooperative is seeking an Optometric Technician to provide optical dispensing services and routine clinical care to patients. Responsibilities include maintaining a retail environment, assisting with patient testing, and managing appointment schedules. Candidates should possess an Associate's degree, customer service skills, and proficiency in relevant software. A comprehensive benefits package is offered, including health insurance, tuition reimbursement, and various employee assistance programs.

Qualifications

• Certification in CPR/AED required within four months of employment.
• Proficiency in eyeglasses and contact lens ordering is required.
• Good oral and written communication skills are necessary.

Responsibilities

• Provide optical dispensing and POS services.
• Maintain a retail environment conducive to selling.
• Perform routine and urgent clinical care for patients.

Skills

Customer service

Communication

Cultural sensitivity

Ability to handle patient inquiries

Education

Associate's degree from an accredited Optometric Technician program

Healthcare Provider CPR/AED certificate

Tools

Eye Care Center software

MS Office

EPIC

Job description

Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER

1.0 FTE / 40 hours per week – Hatchery Hill Eye Care Retail

Position Summary

The Optometric Technician provides all optical dispensing services, and point of sale services related to eyeglasses, contact lenses and other merchandise using an electronic recording keeping and ordering system. This incumbent is responsible for maintaining a cost effective, attractive retail environment conducive to selling quality products. Additionally, the incumbent also provides routine and urgent clinical care to maintain ocular health and general well-being of the patient. Other duties include performing triage and scheduling of patients, assisting the optometrists in preliminary testing as well visual field testing, digital photography, triaging phone calls and My Chart messages with appropriate documentation in the electronic record, automated appointment scheduling, and other tests as needed. The incumbent works under general direction, guidance and supervision from the Eye Care Center Manager in a medical office environment. Additionally, Optometrists provide direction and guidance to the Optometric Technician.

GHC‑SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid short‑term disability, long‑term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more. Check us out by clicking on Many Talents, One Mission! The Benefits of Working at GHC‑SCW.

Job Specific Minimum Qualifications

1. Associate's degree from an accredited Optometric Technician/Assistance program; or equivalent training required.
2. Certification preferred but not required: American Board of Opticianry (ABO): National Contact Lens Examination (NCLE); OR, American Optometric Association: Certified Para-Optometric Technician (CPOT), or Certified Para-Optometric Assistant (CPOA); OR Joint Commission of Allied Health Personnel (JCAHPO) - Certified Ophthalmic Assistant, (COA), or Certified Ophthalmic Technician, (COT).
3. Possession of or eligibility for a valid Healthcare Provider CPR/AED certificate is required. Employee must obtain certification within four (4) months of employment.
4. Ability to verify prescriptions for eyeglasses and contact lenses is required.
5. Proficiency in maintaining knowledge about new lens and frame products available and the ability to communicate this information accurately and effectively to the patient.
6. Proficiency of frame styling as well as adjusting, repairing, and assembling eyewear is required.
7. Ability to enter all contact and eyeglasses orders as well as billing information in the Eye Care Center software is required.
8. Ability to instruct patients on handling and use of all contact lenses is required.
9. Ability to verify and polish contact lenses is required.
10. Ability to perform routine patient testing such as acuities, tonometry, visual fields and other procedures as directed by the Optical Supervisor or the Optometrist.
11. Ability to perform clinical procedures related to vision and ocular health evaluation and assist in ocular first‑aid administration required.
12. Ability to perform all optometric pre‑screening tests and appropriately enter all data into an electronic medical record.
13. Ability to perform automated visual field testing and retinal photography required.
14. Good oral and written communication skills are required.
15. Excellent customer service and interpersonal skills required. Ability to be culturally sensitive and to work with a diverse patient population.
16. Ability to effectively handle and triage patient inquiries regarding appointments, eyeglasses and contact lenses and document appropriately in the electronic record as well the Eye Care Center software is required.
17. Ability to maintain patient confidentiality required. Knowledge of or ability to learn HIPAA requirements.
18. Knowledge of medical records and ability to learn appropriate documentation requirements.
19. Knowledge of and/or ability to learn and use computer-based applications such as MS Office, electronic medical record systems and scheduling applications. Experience with EPIC is desirable.
20. Ability to lift boxes up to 15 pounds is required.
21. Ability to sit or stand for extended periods is required. Ability to use CRT extensively is required.
22. Ability to work cooperatively and effectively with co‑workers and the public is required.
23. Ability to work some flexible hours to cover a work shift is preferred.

The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC‑SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.

Our Mission Statement

We partner with members and the communities we serve to maximize health and well-being.

Our Vision

As a local, not‑for‑profit, member‑owned Cooperative, we are the most trusted resource for lifelong health and well‑being in the communities we serve.

Our Values

• We are a not‑for‑profit Cooperative
• We are member‑centered
• We are equitable and inclusive
• We are quality‑driven
• We are innovative
• We are community involved

We Believe

Healthcare is a human right.

In treating all people with dignity and respect.

There is strength in diversity.

Equity celebrates our humanity.

We are better together.

Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC‑SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.