Optometric Assistant & Patient Experience Lead (Part-Time)

Visionworks of America; Collierville (TN); On-site; USD 15,000 - 19,000; Part time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Job summary

Visionworks OD Tech/Optometric Assistant is the frontline face of our exam practice, dedicated to ensuring the best possible journey for each patient. This role handles eye health basics, optics, and managed vision care, guiding patients from exam to products with warmth and clarity.

The position involves maintaining patient records, coordinating with the OD, assisting on the sales floor, and supporting daily store operations including inventory and phone coverage.

Qualifications

• Related customer or patient experience preferred, but not necessary.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Will open/close the store/office to support business as needed.

Skills

Customer service

Patient experience

Education

HS diploma

Job description

Visionworks OD Tech/Optometric Assistant is the frontline face of our exam practice, dedicated to ensuring the best possible journey for each patient. This role handles eye health basics, optics, and managed vision care, guiding patients from exam to products with warmth and clarity.

The position involves maintaining patient records, coordinating with the OD, assisting on the sales floor, and supporting daily store operations including inventory and phone coverage.