Optometric Assistant

Visionworks of America, Inc.; Baltimore (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to bringing care back to the vision care industry. As a Clinical Specialist/Optometric Assistant, you will play a vital role in enhancing the patient experience, guiding them through their vision care journey with professionalism and warmth. This position offers an opportunity to contribute to a supportive team environment while developing your skills in eye health and customer service. Enjoy competitive pay, employee discounts, and a comprehensive benefits package. If you are passionate about helping others and want to make a difference, this role is perfect for you.

Benefits

401(k) Savings Plan

Paid Time Off

Milestone Anniversary Awards

Medical and Dental Insurance

Qualifications

• Customer or patient service experience preferred but not required.
• High school diploma, GED, or equivalent experience.

Responsibilities

• Maintain accurate patient records before conducting preliminary testing.
• Assist in transitioning patients from the doctor to the sales floor.

Skills

Customer Service

Education

High School Diploma or GED

Job description

Store 445, Baltimore, Maryland, United States of America

Job Description

Posted Tuesday, April 29, 2025 at 5:00 AM

About Us:

Want to bring the “care” back to the vision care industry? We're looking for charismatic individuals who are passionate about helping customers look and see great. Whether it's a friendly voice over the phone or a welcoming smile when a patient walks into our store, we need team members dedicated to excellent customer service.

Pay Type: Full Time

Pay Range: $15 - $18.47 per hour

The Role:

A Visionworks Clinical Specialist (CS)/Optometric Assistant is the face of our Exam Practice, dedicated to ensuring the best patient experience. This role involves training and knowledge in eye health, preliminary testing, optics, our products/services, and managed vision care. The CS guides patients through the initial steps of their vision care journey, ensuring their needs are met in a professional and personable manner.

• Maintain accurate patient records before conducting preliminary testing
• Introduce patients to the OD and provide relevant patient information
• Assist in transitioning patients from the doctor to the sales floor and inform associates to recommend suitable products and services
• Support daily operational activities such as restocking, equipment cleaning, and answering phones to enhance the patient experience

Qualifications:

• Customer or patient service experience preferred but not required
• High school diploma, GED, or equivalent experience

What We Offer:

At Visionworks, we provide a competitive benefits package, including employee discounts and more:

• 401(k) Savings Plan
• Paid Time Off
• Milestone Anniversary Awards
• Medical and Dental Insurance for Full Timers

We value diversity and are committed to an inclusive environment where everyone is respected and heard. Visionworks is an equal opportunity employer, and our compensation packages may include bonuses, equity, and commissions depending on experience and market factors.