Optician- SouthPark (48199)

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA); Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

CEENTA in Charlotte, NC seeks an Optician to deliver high-quality optical services in a busy multi-specialty clinic. You will assist patients in selecting eyewear, verify prescriptions, process orders, and support daily optical operations.

The role requires 3+ years of optical and customer service experience, with ABO certification preferred. This is a full-time, on-site position with travel to other locations as needed.

Qualifications

• High school diploma or equivalent, required.
• 3+ years of optical experience preferred.
• 3+ years of customer service and/or sales experience preferred.
• ABO Certification preferred.

Responsibilities

• Greet and assist all patients in a professional, friendly manner.
• Utilize Point of Sale and EMR systems to accurately enter and manage patient eyewear orders.
• Educate patients on frames, lens materials, coating options, and specialty products.
• Verify prescriptions and measurements.
• Operate optical equipment such as lensometers and pupilometers.
• Troubleshoot eyewear concerns and perform adjustments.
• Oversee optical dispensary operations including vendor relations and inventory.
• Maintain a clean, organized, and welcoming optical space.

Skills

Customer service

Communication

Detail-oriented

Self-motivated

Education

High school diploma or equivalent

ABO Certification preferred

Tools

EMR systems

Microsoft Office

Job description

Why Join CEENTA?

CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. You’ll join a supportive, mission‑driven team committed to providing exceptional patient care and a collaborative clinical environment.

Why Join CEENTA?

CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. You’ll join a supportive, mission‑driven team committed to providing exceptional patient care and a collaborative clinical environment. CEENTA is seeking a friendly, professional, and knowledgeable Optician to deliver high‑quality, compassionate optical services to our patients. In this role, you will assist patients in selecting eyewear, ensure accurate order processing, verify prescriptions, and support the daily operations of our optical dispensary.

What You Will Do

• Greet and assist all patients in a professional, friendly manner.
• Utilize Point of Sale and EMR systems to accurately enter and manage patient eyewear orders.
• Educate patients on frames, lens materials, coating options, and specialty products.
• Verify prescriptions and measurements.
• Operate optical equipment such as lensometers and pupilometers.
• Troubleshoot eyewear concerns and perform adjustments.
• Oversee optical dispensary operations including vendor relations and inventory.
• Maintain a clean, organized, and welcoming optical space.

A Typical Day

You’ll welcome patients, guide them through eyewear selection, verify prescriptions, adjust and dispense eyewear, document orders, manage vendor communication, and troubleshoot concerns.

Schedule

• Monday–Friday, 8:00 a.m.–5:00 p.m.; extended hours as needed.
• May require travel to other optical locations.

Qualifications

What You’ll Bring

• High school diploma or equivalent, required.
• 3+ years of optical experience preferred.
• 3+ years of customer service and/or sales experience preferred.
• ABO Certification preferred.
• Strong communication and customer service skills.
• Proficiency with Microsoft Office and EMR systems.
• Professional appearance, detail‑oriented, and self‑motivated.

Experience

• Previous optical experience of 3 or more years is preferred
• Customer service and/or sales experience of 3 or more years is preferred

Certificates, Licenses, Registrations

• Basic or Advanced American Board of Opticianry (ABO) Certification preferred

Work Environment

The Optician functions in a multi-specialty clinic with high patient volume. This role may be exposed to contagious or infectious diseases, and therefore, may be required to wear personal protective equipment at times. This position routinely uses standard medical office equipment as well as standard medical diagnostic equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type and Expected Hours of Work

This is a full-time position, with typical hours of 8:00am to 5:00pm. These hours may be extended depending on location and patient need. The nature of this position requires the staff members to be on-site at all times, there is no ability for telecommuting.

Physical And Mental Requirements

The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, talk, or listen. The employee is frequently required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms to assist patients and/or clinic staff. Position will occasionally need to lift up to 25 pounds.

Mental Demands

The duties of an Optician - Unlicensed require the ability to switch tasks quickly, communicate with multiple patients simultaneously, to make accurate decisions based on patient needs. Furthermore, the staff members need to be able to work alone for long periods of time without the need for direct manager oversight.

Travel

Travel is expected for this position on an as needed basis.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to add or change the essential job functions of this position at any time without notice.

A Typical Day in the Position

A typical day for the Optician involves collaborating with Providers to ensure the delivery of high quality, compassionate optical services to CEENTA’s patients. The Optician assists patients in the selection of prescription eyewear, ensuring frames fit their unique needs. They order, process, and dispense eyewear to patients with a friendly demeanor and patient-centered focus. They educate patients on appropriate use and care of their eyewear and manage any patient concerns. They perform an array of administrative duties, which includes documenting patient eyewear orders in the Point of Sale and EHR systems, managing vendor relationships, and maintaining inventory of vendor frames not participating in consignment programs.