Optician - NCEENT of Cary

Duke University; Cary (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Commitment bonus $5,000

Job summary

Duke Health in Cary, NC seeks an Optician under close supervision to assist patients with selection, ordering and delivery of eyewear and vision aids and provide support related to adjustment, repair and replacement.

Responsibilities include interpreting prescriptions, educating patients on frame styles, performing repairs, and monitoring inventory and pricing. Travel to multiple optical locations may be required; HIPAA compliance and patient confidentiality are essential.

Qualifications

• One year of related experience and/or training, or equivalent education.
• High school diploma or GED is required.
• Must hold licensure by the North Carolina State Board of Opticians.
• Strong blend of communication, sales, empathy and customer service.

Responsibilities

• Analyze and interpret prescriptions.
• Educate patients on frame styles, lens designs, materials and coatings.
• Perform major and minor repairs of eyewear when necessary.
• Conduct instruction sessions for handling contacts.
• Maintain, clean, and repair optical equipment as necessary.
• Dispense eyewear to patients, verify fit, order accuracy, and adjust as needed.
• Advise patients on insurance coverage and promotions.
• Complete customer billing/service records.
• Inspect eyewear for ANSI standard compliance.
• Review and develop optical policies and procedures as requested.
• Monitor pricing, renegotiate vendor contacts when appropriate to maximize margins.
• Partner with clinic staff to maintain high patient satisfaction.
• Monitor inventory budget and purchases of optical inventory and supplies.
• Collaborate with leadership and marketing on marketing optical products.
• Balance ledgers and reconcile deposits daily.
• Attend staff meetings to improve skills and service levels.
• Ensure HIPAA privacy and patient confidentiality at all times.
• Interact professionally with staff to foster positive relationships.
• Meet required competencies and complete annual reviews and trainings.
• Assist in scheduling staff and provide input on day-to-day operations.

Skills

Communication skills

Sales experience

Empathy

Customer service

Education

High school diploma or GED

North Carolina Optician license

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

$5000 Commitment Bonus for qualifying candidates!

JOB LOCATION

NCEENT of Cary - 1010 Tryon Village Drive

JOB SUMMARY

We are seeking an Optician under close supervision, assist patients with selection, ordering and delivery of appropriate eyewear/vision aids and provide support related to adjustment, repair and replacement.

JOB DUTIES AND RESPONSIBILITIES

• Analyze and interpret prescriptions.
• Educate and advise patients of available frame styles, lens designs, materials and coatings.
• Perform major and minor repairs of eyewear when necessary.
• Conduct instruction sessions for teaching insertion, removal, and care of disposable and specialty /custom contacts.
• Maintain, clean, and repair optical equipment as necessary.
• Dispense eyewear to patients, verify proper fit, expected vision, order accuracy, and conduct bench adjustments as necessary for comfortable eyewear.
• Advise patients on insurance coverage, promotions.
• Complete customer billing/service records.
• Inspect and verify eyewear is within ANSI standards.
• Review, update and develop optical policies and procedures as requested.
• Constantly monitor pricing structure, and when appropriate, renegotiate vendor contacts and adjust to maximize profit margins.
• Partner with clinic staff, to review and revise best business practices to maintain a high level of patient satisfaction.
• Monitor inventory budget and manage the purchase of all optical inventory, equipment, and supplies.
• Partner with leadership and marketing to develop strategies for marketing optical products and eyewear.
• Balance ledgers and reconcile financial transactions and deposit within the department daily.
• Attend and actively participate in staff meetings to maintain and improve technical skills and service levels for patients.
• Ensure patient’s visual and auditory privacy and maintain patient confidentiality at all times. Ensure HIPAA compliance standards are met.
• Interact with staff and co-workers in a manner that promotes positive working relationships.
• Meet all required competencies and maintain skill level.
• Complete required Annual Review and Safety, Compliance, and Infection Control trainings.
• Flexibility to travel to various optical locations as needed.
• Participate in the orientation, and training process of staff.
• Assist in scheduling staff as needed. Provide input of day to day operations for decision making process.

JOB ELIGIBILITY REQUIREMENTS

• Work requires one year of related experience and/or training; or equivalent combination of education and experience.

Work requries completion of High school diploma or general education degree (GED).

Must have licensure by North Carolina State Board of Opticians.

• Requires excellent blend of communication skills, sales experience, empathy, and customer service.
• Must be able to express a caring attitude while performing tasks required with accuracy and proficiency.
• Manual dexterity and the ability to stand in one position for an extended amount of time.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.