Optician Health Tech - Veterans Eye Care

U.S. Department of Veterans Affairs; Murfreesboro (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Veterans Canteen Service (VCS) at the Murfreesboro VA Medical Center is seeking experienced Health Techs (Opticians) to support operations in VCS Optical Shops. This role focuses on coordinating optical operations and serving as a liaison between VCS eye clinic providers and prosthetics teams to enhance veteran eyewear experiences.

The position involves eyewear fittings, measurements, order processing, and collaboration with clinics, labs, and vendors to ensure timely, accurate eyewear for

Qualifications

• Must be certified by the state board of opticianry.
• Minimum of one year of experience as an Optician.
• Ability to interpret prescriptions and resolve discrepancies.
• Skilled in optical verification and quality assurance.

Responsibilities

• Greet customers and provide knowledgeable assistance with frame selection, pricing, product options, and delivery timelines.
• Maintain a professional, welcoming environment while supporting patients in making informed eyewear decisions.
• Perform eyewear fittings and obtain accurate measurements using optical equipment.
• Document patient information and measurements within CPRS.
• Process eyewear orders, collect payments, prepare sales documentation, and enter orders into VA systems.
• Promote lens options and upgrades with a consultative, no-pressure sales approach.
• Collaborate with eye clinics, laboratories, prosthetics staff, and vendors to track orders and resolve issues.
• Address customer concerns professionally and elevate complex issues when necessary.
• Maintain eyewear displays in a clean, organized, and visually appealing manner.
• Support merchandise control, pricing, recordkeeping, and protection of inventory.

Skills

Licensed Optician

1+ year experience

Prescription interpretation

Independent work

Optical equipment proficiency

Tools

Lensometer

Lens clock

PD ruler

Pupilometer

Frame heater

Interpupillary devices

Job description

Veterans Canteen Service (VCS) at the Murfreesboro VA Medical Center is seeking experienced Health Techs (Opticians) to support operations in VCS Optical Shops. This role focuses on coordinating optical operations and serving as a liaison between VCS eye clinic providers and prosthetics teams to enhance veteran eyewear experiences.

The position involves eyewear fittings, measurements, order processing, and collaboration with clinics, labs, and vendors to ensure timely, accurate eyewear for