VCS Health Tech (Optician)- Murfreesboro TN

U.S. Department of Veterans Affairs; Murfreesboro (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Veterans Canteen Service (VCS) at the Murfreesboro VA Medical Center is seeking experienced Health Techs (Opticians) to support operations in VCS Optical Shops. This role focuses on coordinating optical operations and serving as a liaison between VCS eye clinic providers and prosthetics teams to enhance veteran eyewear experiences.

The position involves eyewear fittings, measurements, order processing, and collaboration with clinics, labs, and vendors to ensure timely, accurate eyewear for

Qualifications

• Must be certified by the state board of opticianry.
• Minimum of one year of experience as an Optician.
• Ability to interpret prescriptions and resolve discrepancies.
• Skilled in optical verification and quality assurance.

Responsibilities

• Greet customers and provide knowledgeable assistance with frame selection, pricing, product options, and delivery timelines.
• Maintain a professional, welcoming environment while supporting patients in making informed eyewear decisions.
• Perform eyewear fittings and obtain accurate measurements using optical equipment.
• Document patient information and measurements within CPRS.
• Process eyewear orders, collect payments, prepare sales documentation, and enter orders into VA systems.
• Promote lens options and upgrades with a consultative, no-pressure sales approach.
• Collaborate with eye clinics, laboratories, prosthetics staff, and vendors to track orders and resolve issues.
• Address customer concerns professionally and elevate complex issues when necessary.
• Maintain eyewear displays in a clean, organized, and visually appealing manner.
• Support merchandise control, pricing, recordkeeping, and protection of inventory.

Skills

Licensed Optician

1+ year experience

Prescription interpretation

Independent work

Optical equipment proficiency

Tools

Lensometer

Lens clock

PD ruler

Pupilometer

Frame heater

Interpupillary devices

Job description

Summary The Veterans Canteen Service (VCS) is seeking experienced and motivated Health Techs (Opticians) to support operations within VCS Optical Shops at the Murfreesboro - TN - VA Medical Center and multiple outpatient clinics in the area. This position plays a critical role in delivering exceptional service by coordinating optical operations and serving as a key liaison between VCS - eye clinic providers - and prosthetics teams. Join us and help enhance the experience for our Nation's Veterans.
Summary The Veterans Canteen Service (VCS) is seeking experienced and motivated Health Techs (Opticians) to support operations within VCS Optical Shops at the Murfreesboro - TN - VA Medical Center and multiple outpatient clinics in the area. This position plays a critical role in delivering exceptional service by coordinating optical operations and serving as a key liaison between VCS - eye clinic providers - and prosthetics teams. Join us and help enhance the experience for our Nation's Veterans.
Qualifications Licensure & Experience: Must be certified by the (State name) State Board of Opticianry. (Remove if not required by the state) Minimum of one (1) year of experience working as an Optician required. Independent Work Capability: Demonstrated ability to work independently while managing responsibilities efficiently and maintaining high standards of patient service. Prescription Interpretation & Problem Resolution: Ability to identify prescription discrepancies or anomalies and take appropriate corrective action to ensure accuracy and patient satisfaction. Optical Verification & Quality Assurance: Skilled in identifying and resolving optical issues - including prescription verification - transitions verification - optical center alignment - segment height accuracy - and appropriate frame selection. Technical Equipment & Tools Proficiency: Proficient in the use of optical equipment and tools - including: Adjustment and bench tools Lensometer and lens clock Frame heater PD ruler and pupilometer Penlight and interpupillary measuring devices Frame and lens cleaning products Thickness caliper Vertex densometer Tolerance charts Visual acuity charts Identification Requirement: A current - valid REAL ID is required to work with the Veterans Canteen Service.
Duties

• Duties include - but are not limited to the following: Customer Service & Patient Assistance: Greet customers and provide knowledgeable assistance with frame selection - pricing - product options - and delivery timelines
• Maintain a professional - welcoming environment while supporting patients in making informed eyewear decisions
• Eyewear Fitting & Optical Measurements: Perform eyewear fittings and obtain accurate measurements using optical equipment such as digital pupilometers - lensometers - and other tools
• Document patient information and measurements within the Computerized Patient Record System (CPRS)
• Order Processing & Sales Support: Process eyewear orders - collect payments - prepare sales documentation - and enter orders into contractor and VA systems
• Promote appropriate lens options - upgrades - and additional eyewear using a consultative - no-pressure sales approach
• Coordination & Issue Resolution: Collaborate with eye clinics - laboratories - prosthetics staff - and vendors to track orders and resolve issues related to missing - damaged - or delayed eyewear
• Address customer concerns professionally and elevate complex issues when necessary
• Inventory & Merchandise Management: Maintain eyewear displays in a clean - organized - and visually appealing manner
• Support merchandise control - pricing - recordkeeping - and protection of inventory and fixed assets.