Optician (freelance contract)

Alan; United States; Remote; USD 38,000 - 46,000; Full time

Benefits offered by this job

€25 excluding VAT per hour Mon-Sat

€30 excluding VAT per hour Sundays

My Optician at Work days paid per day;

Job summary

Alan Shop is seeking a qualified optician to provide remote advice and on-site support for optics-related missions. You will assist members via app chat, validate orders, and participate in on-site My Optician at Work days at client companies across France, with emphasis on Île-de-France.

The role requires an Optician diploma with current registration, 3 years of store experience, and strong contact lens expertise. basé in Paris or Île-de-France with flexible hours including evenings/weekends.

Qualifications

• Optician diploma with up-to-date registration number.
• 3 years of in-store experience with advisory and style capability.
• Mastery of contact lenses and prescriptions, including complex cases.

Responsibilities

• Answer members in the app chat with the Alan tone: clear, caring, personalised.
• Validate contact lens orders; report suspected fraud as needed.
• Lead on-site "My Optician at Work" days at client companies across France, especially Île-de-France.
• Share field feedback to improve service and support AI integration and catalogue expansion.

Skills

Customer advisory

Prescription reading

Face-shape analysis

Lenses knowledge

English language

Education

BTS Opticien Lunetier

Job description

Who is Alan?

In France, millions of people forgo care for lack of time, access or means. Alan was born to change that by combining health insurance et virtual clinic in a single app to become a true health partner.

Optics is at the heart of Alan's promise \"Health can't wait\". With 'Alan Shop, our members buy glasses and contact lenses from the app; with our network of partner opticians, they get better reimbursement in store; and our teams Fraude make sure every euro reimbursed is spent wisely.

We have proven that a health insurer can sell optical products online. We now want to scale up, with one more optician on the team.

What we are looking for

A qualified optician, comfortable with remote advice and motivated to join the team of opticians handling the various optics-related missions of Alan Shop.

The missions:

• Optics chat. Answer our members in the app (frame choice, prescription reading, lenses, contact lenses, optics questions in the broad sense), with the Alan tone: clear, caring, personalised.




• Validation of contact lens orders. Check prescriptions that our automated tool cannot validate, and report suspected fraud (altered dates, falsified documents) to our dedicated team.




• \"My Optician at Work\". Run on-site advice and sales days at our client companies across France, with priority given to Île-de-France: welcoming employees, styling advice, measurements, help choosing frames.




• Continuous improvement. Share your field feedback to help improve the service, and potentially take on additional missions such as:

  
  
  
  

  • contributing to the ramp-up of Mo, our AI health companion, on simple optics questions

  
  

  • expanding the Alan Shop frame catalogue in collaboration with Marketing to create collections

  
  

  • supporting the scaling and updates of the Alan Optique network, notably updates to price grids

  
  

  • improving the \"My Optician at Work\" days with the sales team to maximise the satisfaction, experience and conversion of these events.

  
  

The profile

• Optician diploma (BTS Opticien Lunetier or equivalent) — essential, with an up-to-date registration number.




• 3 years of experience in store, ideally with a strong advisory and style dimension (face-shape analysis, colour analysis: a real plus).




• Mastery of contact lenses and prescription reading, including complex cases (toric, multifocal).




• Based in Paris or Île-de-France, available for on-site days.




• Available on flexible hours, including evenings or weekends for the chat, with flexibility to absorb peaks.




• Comfortable with digital tools; curious about online optics practice and enthusiastic about integrating AI into daily work.




• Excellent written French; English is a plus.




• Self-employed status (micro-entreprise or company), or willing to create one.

Why join Alan?

• Clear conditions.

  
  
  
  

  • €25 excluding VAT per hour Monday to Saturday, €30 excluding VAT per hour on Sundays, invoiced monthly.

  
  

  • \"My Optician at Work\" days are paid per day, with travel and accommodation expenses covered.

  
  



• Real flexibility. You choose your chat slots in consultation with the team.




• A small team of opticians to discuss complex cases with, and a single point of contact at Alan.




• A service under construction. You take part in how a health insurer delivers optics online and offline: catalogue, customer journey, new event formats, a place for AI in the care pathway. At Alan, opticians are at the heart of these discussions and help evolve practices.