Optician

Great-Lakes-Bay-Health-Centers; Saginaw (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Great Lakes Bay Health Centers in Saginaw, MI seeks an Eye Care Support role to assist patients with eyewear selections and measurements, and to dispense glasses.

Responsibilities include charting, inventory management, and coordinating orders with the GLBHC lab and external labs, while verifying insurance and collecting fees. Strong customer service and precision are essential.

Qualifications

• High school diploma or equivalent required.
• Active BLS certification required; board certification pursued preferred.
• Optical experience preferred; bilingual a plus.

Responsibilities

• Assist patients with eyewear selections and ensure prescriptions align with insurance.
• Accurately measure pupillary distance, base curve, optical centers, and multifocal parameters.
• Dispense eyewear and explain proper usage and cleaning for frames and lenses.
• Maintain medical records and charts per policy.
• Assist with optical inventory and order glasses through GLBHC lens lab and external labs.
• Verify insurance eligibility and determine patient fees and copays; collect payments.

Skills

Typing speed

Computer skills

Verbal & written communication

Problem solving

Interpersonal skills

Organization

Education

High school diploma or equivalent

Job description

Old Town
700 Court St
Saginaw, MI 48602, USA

ESSENTIAL JOB DUTIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Patient Assistance: Assist patients with eye wear selections. Ensure frame and lens options agree the patient’s prescription, comfort, and insurance coverage.
• Lens Parameter Measurements: Accurately measure pupillary distance, base curve, optical centers, and multi-focal measurements to ensure prescription accuracy.
• Dispensing/Repairs: Adjust and dispense eyewear. Effectively explain to patients the proper usage and cleaning instructions of their frames/lenses/contacts. Perform frame repairs as necessary.
• Charting: Ensures that medical records/charts are maintained in accordance with proper policy and protocols.
• Inventory/Orders: Assist with inventory of optical supplies and re-stocking as needed. Orders and receives glasses through GLBHC lens lab and external labs according to set guidelines.
• Quality: Ensure orders received are within ANSI standards and contacts patient for available pick-up within an appropriate timeframe.
• Collections: Verify insurance eligibility as needed for services and materials. Interpret authorizations to accurately determine patient fees and copays. Collect payment from patients in accordance to GLBHC policy.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job.

MARGINAL JOB DUTIES

• Performs other duties as assigned to support vision services department.

JOB SPECIFICATIONS

• Education: High school graduate or equivalent.
• Licensure: Active BLS certification required. Pursuit of board certification preferred.
• Experience: Optical experience preferred. A combination of education and experience sufficient to perform the essential duties with additional on-site training as needed. Bilingual preferred.
• Skills: Ability to type with speed and accuracy. Must possess computer skills and knowledge of other office equipment. Able to communicate, verbally and in writing, to a diverse population. Must possess problem solving skills.
• Interpersonal Skills: Excellent organizational skills. Ability to understand and apply the GLBHC mission and ethics daily. Strong commitment to customer service.
• Physical Effort: Must be able to sit, stand, and or walk for an entire workday. Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. occasionally.
• Hours of Work: Full-time; flexible and varied. Regular and timely attendance required. Telecommuting not an option for this position.
• Travel: Not a requirement for this position. If needed, reimbursement for expenses consistent with GLBHC policy.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,sexual orientation,gender identity, or national origin.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.