Optichannel Engagement Manager III

EPM Scientific; United States; On-site; USD 100,000 - 140,000; Full time

Job summary

EPM Scientific is seeking an Engagement Manager with 5+ years in strategic marketing to drive brand awareness, customer engagement, and revenue growth. You will lead cross-functional teams and collaborate with life sciences clients to deliver high-impact programs.

Reporting to the Director of Optichannel Engagement, you will develop tailored marketing strategies, manage projects from planning to delivery, and ensure client satisfaction through data-driven insights and strong communication.

Qualifications

• 5+ years in marketing with proven strategic planning and execution.
• Experience with pharmaceutical/biotech clients preferred.
• Strong leadership and cross-functional collaboration.
• Proficient with CRM platforms and data-driven campaigns.

Responsibilities

• Establish and maintain strategic client relationships and act as trusted advisor.
• Develop and execute optichannel marketing engagements and media plans.
• Manage projects from planning through delivery within scope and budget.
• Coordinate with vendors and internal stakeholders to ensure quality deliverables.
• Identify risks and propose mitigation strategies to optimize outcomes.

Skills

Strategic marketing

Client relationship management

Team leadership

CRM systems

Data-driven decision making

Education

Master's degree in life sciences or MBA

Tools

AI/ML concepts awareness

Project management tools

CRM platforms

Job description

Position Overview

We are seeking an experienced Engagement Manager with a minimum of 5 years of experience in strategic marketing. The ideal candidate will be responsible for developing and executing marketing strategies that drive brand awareness, customer engagement, and revenue growth. This role requires a dynamic leader who can collaborate across departments and inspire a team to achieve marketing goals. Engagement Manager will report to the Director of Optichannel Engagement.

Client Management & Engagement

• Establishing and maintaining strong, collaborative relationships with clients, becoming a trusted advisor.
• Deeply understanding client requirements and challenges to tailor brand marketing solutions effectively.
• Providing strategic thinking and actionable recommendations to brand marketing clients when designing and implementing customized optichannel marketing HCP/DTC engagements
• Maintaining proactive and high-quality communication with clients throughout the project lifecycle.
• Develop strategic optichannel media plans, and manage the media acquisition and deployment process for client engagement
• Ensuring client satisfaction by delivering high-quality work and addressing any concerns.

Project Management

• Overseeing all aspects of client projects, from planning and evidence gathering to analysis and report delivery.
• Work with identified internal and external stakeholders to drive desired outcomes.
• Developing project plans with clear timelines and deliverables, and managing projects to stay on time and within budget.
• Ensuring the quality and accuracy of all project deliverables.
• Identifying potential risks and developing mitigation strategies.
• Liaising with vendors to recommend programs, contracted programs, timely data deliveries.

Prerequisites

• We value experience with pharmaceutical or biotech companies, marketing agencies, creative agencies
• Experience managing multiple clients and broad scope of deliverables required
• Technical Proficiency: Familiarity with broad AI/ML concepts and trends and their application in the life sciences marketing space, along with experience using CRM systems and other engagement platforms.

Hard Skills

• Required: Proficient in Microsoft Excel, Microsoft PowerPoint, Google Suite
• Experience with Project Management

Soft Skills

• Accountability and ownership over your work
• Strong attention to detail
• Excellent communication and verbal skills
• High-level problem solving & strategic thinking to drive business development opportunities

Qualifications

• 5 Minimum of years of experience in marketing, with a proven track record in strategic planning and execution.
• Master's degree in life sciences field, or MBA preferred
• Experience working in the health-tech industry preferred.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.