Optical Technician / Optician

EyeCare Partners; Boone (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

EyeCare Partners in Boone, North Carolina is searching for an Optical Technician to provide exceptional patient service and support. The ideal candidate will have previous customer interaction experience, particularly in a medical or ophthalmic setting. Responsibilities include helping patients select frames, dispensing glasses and contacts, and operating optical equipment. A high school diploma or GED is required, with preferred certifications in optometry. The role requires a passion for customer service and the ability to work effectively in a clinical environment.

Qualifications

• Previous medical office experience preferred.
• Minimum of 1 year in a customer-facing position.
• Favorable background check required.
• Proof of identity and right to work in the U.S. required.

Responsibilities

• Deliver exceptional Total Patient Experience.
• Assist patients in selecting frames and lenses.
• Operate lensometers for accurate measurements.
• Dispense and adjust glasses and contacts.

Skills

Customer interaction

Optical prescriptions understanding

Dispensing glasses

Lens fitting

Communication skills

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

SUMMARY

An Optical Technician will achieve a world class Total Patient Experience that maximizes retail sales while also supporting the patients’ medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient's needs to the goods and services offered.

LOCATION

• Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support.
• Determine patient wants and needs and sell to exceed their expectations.
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions.
• Operate the auto-lensometer and manual lensometer.
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs.
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt.
• Dispense patient orders and repair and adjust patient frames.
• Dispense all glasses and/or contact lens orders using current process.

QUALIFICATIONS

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Favorable result on background check as required by state.
• Proof of identity and right to work in the United States.

EDUCATION AND/OR EXPERIENCE

• High school diploma or GED required.

LICENSES AND CREDENTIALS

• ABO and NCLE certifications preferred but not required.

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

Equal Opportunity Employer

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.