Optical Technician / Optician

EyeCare Associates, Inc.; Pelham (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

EyeCare Associates, Inc. is seeking an Optical Technician in Pelham, Alabama. The role involves enhancing the patient experience while dispensing and fitting eyewear based on prescriptions. Candidates should have at least one year of experience in a customer-facing role, preferably in a medical office. A high school diploma or GED is required. Strong skills in communication and customer service are essential. This position may require lifting, standing, and the ability to use specific optical tools. Certifications are preferred but not required.

Qualifications

• 1+ year of experience in a customer service role or equivalent.
• Previous medical office or ophthalmic experience preferred.
• Must pass a background check and provide proof of identity.

Responsibilities

• Achieve a world-class Total Patient Experience.
• Assist patients in selecting frames and lenses.
• Collect measurements for optical prescriptions.
• Dispense glasses and contact lenses accurately.

Skills

Customer interaction

Lens fitting

Optical knowledge

Microsoft Excel

Communication

Education

High school diploma or GED

Tools

Auto-lensometer

Manual lensometer

Job description

Summary

An Optical Technician will achieve a world class Total Patient Experience that maximizes retail sales while also supporting the patients' medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient's needs to the goods and services offered.

Location

Work is primarily performed in a standard office or clinical setting. Travel to other locations may be required to carry out essential job duties and responsibilities.

Essential Duties and Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support.
• Determine patient wants and needs and sell to exceed their expectations.
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions.
• Operate the auto-lensometer and manual lensometer.
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs.
• Accurately collect measurements such as bridge, eye size, temple length, segment heights, vertex distance, pupillary distance, and pantoscopic tilt.
• Dispense patient orders and repair and adjust patient frames.
• Dispense all glasses and/or contact lens orders using current process.

Qualifications

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Education

• High school diploma or GED required.

Licenses and Credentials

• ABO and NCLE certifications preferred but not required.

Systems and Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

Physical Requirements

• Frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%).
• Capable of lifting, carrying, pushing, and pulling items up to 25 lbs.
• Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology.
• Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time.
• Occasional driving or climbing may also be necessary.

EEO Statement

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.